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INGRID HASKELL Abbeville SC 29620864.378.7462
ingridhaskell@yahoo.comLinkedIn Profile
PATIENT FINANCIAL SERVICES │ REVENUE SPECIALIST
15 years’success leading revenue management, claims submission, denials and appeals
Dedicated healthcare financial services specialist with 15 years of experience working within fast-
paced hospitals and primary care physician environments with a strong focus on revenue
management, claims submission, denials and appeals; strong knowledge of medical billing practices
and knowledgeable with insurance company and government program reimbursements. Ability to
interpret rules and regulations set by Medicaid Medicare and commercial insurance payers with
strong medical bill collections practice.
HIGHLIGHTS OF EXPERTISE
 Claims Analysis & Review
 Billing, Insurance & Collections Procedures
 Managed Care Contracts
 Medical Billing Software
 Staffing Management
 Staff Training & Development
 HIPPA Compliance
 Medical Terminology
 Medical Bill Collections
 Issue Resolution
CAREER EXPERIENCE
PRIMARY CARE ASSOCIATES, Anderson, SC
Provide senior level leadership minimizing bad debt,improving cash flow, guiding revenue cycle teams,
implementing company procedures,generating reports, analyzing trends, and making recommendations to
senior management.
REVENUE SPECIALIST (February2014 to Present)
 Observe strict confidentiality for safeguarding all patient-related information, manage
collections claims for unpaid bills and appealed when necessary.
 Maintain quality levels by conducting random charge/coding audits and working with
personnel to resolve problems.
 Handle financial analysis and reporting of billing revenue cycle and practice operations.
 Decreased accounts receivable days 60%.
ABBEVILLE AREA MEDICAL CENTER, Abbeville, SC
Key liaison between business departments,billers and third party payersin resolving billing and reimbursement
accuracy; interacted with providers and medical professionals regarding billing and documentation policies,
procedures and regulations.
PATIENT FINANCIAL COUNSELOR (December2003toFebruary2014)
 Ensured HIPAA Privacy and Security Regulations were followed by appropriately handling
patient information.
 Effectively identified errors and re-filed denied/rejected claims as they were received from the
Patient Account Representatives.
 Identified and resolved patient billing and payment issues and posted and adjusted payments
from insurance companies.

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AMERIHEALTH, Jacksonville, FL
Filed medical claims madeby customersby entering and organizing data and inputting all information into the
computer system; determined the amount of coverage and sent payments to medical facilitiesor reimbursements
to customers.
SR. CLAIMS ANALYST (January2002 toSeptember2002)
 Managed a staff of five claims analysts including payroll, productivity, and team meetings
staff education and scheduling.
 Achieved success in effectively reviewing, analyzing and managing coding of diagnostic and
treatment procedures contained in outpatient medical records.
 Performed billing and coding procedures for ambulances, emergency rooms, and
inpatient/outpatientservices.
 Approved or denied claims for payment.
SPRINT PCS, Jacksonville, FL
Managed high volume Sprint Call Center with a staff of fifteen customer service representatives; trained
coached and scheduled staff.
CUSTOMER CARE SUPERVISOR (January2000 to January 2002)
 Accountable for full-cycle recruitment processes, conducted customer service training and
monitored customer service representatives.
 Created and managed employee phone policies and procedures and ensured compliance with
all company policies.
 Managed, processed, and reviewed timesheets, payroll, and daily attendance of Call Center
employees.
 Generated preventative maintenance, executed, and reviewed all accountaudits and monthly
operating reports.
COMMUNITY SERVICE
ABBEVILLE COMMUNITY FEDERAL CREDIT UNION, Abbeville, SC
MEMBER, BOARD OF DIRECTORS (February 2013 to Present)
 Develop the annual branch business plan for maximum profitability and effectiveness.
 Implement annual performance appraisals for all branch staff.
 Analyze applicants' financial status, credit and property evaluation to determine feasibility of
granting loans.
 Determine rate locks, issuance of disclosures and overage and underage and fee waivers.
EDUCATION&CREDENTIALS
Political Science,South Carolina State University, Orangeburg, SC
Radiological Technology, Piedmont Technical College, Greenwood, SC
Licensed Ham Radio Operator, Federal Communication Commission