The Reach Institute for School Leadership in Oakland is seeking a Director of Operations and Student Services.

1. Job Announcement: Director of Operations and Student Services
About Reach
The Reach Institute for School Leadership is a non-profit graduate school of education, founded
in 2004 with credential programs beginning in 2007. The Reach Institute includes four primary
programs:
1. An Intern Teacher Credential Program for teachers earning their preliminary credentials
through an alternative credentialing pathway;
2. A Teacher Induction Program for teachers earning their clear credentials (with a Master’s
in Teaching option);
3. An Instructional Leadership Academy providing intensive training for emerging
instructional leaders, leading to administrative credentials and a Master’s in Educational
Leadership; and
4. A whole school improvement program to support school leaders in improving
instruction in their schools. Partner schools may access a single program or offering,
or may implement Reach across the leadership continuum in their schools.
Reach was designed to meet the needs of educators learning complex skills while on-the-job
and in challenging environments. Toward this end, Reach has developed the following six
integrated and overlapping strategies:
● Personalized Professional Development​: Each candidate develops and implements an
Individualized Learning Plan with the help of peers, experienced leaders, and coaches.
The plan is regularly referenced, reflected on, and updated based on evidence of the
candidate’s progress.
● Job Embedded Coaching​: While learning about individual school contexts, experienced
coaches support the development of candidates’ practice through questioning,
instruction, collaboration, observation, and feedback. Coaching occurs cyclically as a
process of building awareness, taking action, analyzing results, and changing attitudes.
● Integration of Knowledge and Practice​: ​Reach candidates are supported to apply
knowledge gained from research to continually develop skills while immediately
impacting and improving their classroom, program, or organization in pursuit of equitable
student outcomes. Course instruction is designed utilizing best practices in professional
development and adult education.
● Inquiry Mindset​: ​The relevant and applied curriculum of Reach courses engages
candidates in repeated cycles of inquiry. These cycles take a variety of forms, all of
which contribute to the development of an action-research orientation that assists
candidates in not only analyzing practice but in making and implementing
evidence-based decisions to improve practice.
● Reflective Communities of Practice​: ​In order to build classroom and instructional leaders
who are committed to and support one another’s growth, candidates meet in cohorts and
small inquiry groups and develop the habits of mind to look deeply at their own and each
other's practice, offering feedback and inquiries to help one another identify the
obstacles and avenues to great work.
1221 Preservation Park Way, Suite 100, Oakland, CA 94612
phone: (510) 501-5075 ** fax: (510) 868-2215 info@reachinst.org ​••​ www.reachinst.org

2. ● Evidence Based Evaluation​: ​Reach utilizes multiple summative, formative, quantitative,
and qualitative measures of student learning, student engagement, teacher practice,
leader practice, and school effectiveness as tools for continuous analysis and
improvement.
The Reach Institute is in its tenth year of programming and partners with close to 70 schools,
districts and agencies in the Bay Area. To date, over 550 teaching and administrative
credentials have been earned through Reach programs.
Overview of the Position
The Director of Operations and Student Services works with the Executive Director, the Chief
Academic Officer and the Finance and Administration Manager, as a member of the senior
management team to formulate and implement policies and plans to meet the organization's
short- and long-term objectives. The Director of Operations and Student Services provides
direction and day to day management on several key functions outside of the educational
programs, such as operations and student services. The Director of Operations and Student
Services oversees and supervises the administration/student services team in their delivery of
both program and candidate support. The Director of Operations and Student Services also acts
as the staff liaison for applicable Board of Director Committees such as the Personnel
Committee.
The Director of Operations and Student Services works under the supervision of the Executive
Director.
Role & Responsibilities
Decision Making:
The Director of Operations and Student Services is responsible for promoting organizational
development, including matters pertaining to sustainability, employee engagement,
communications, and student services.
The Director of Operations and Student Services provides oversight for staff development
including staff recruitment, training, supervision and support, professional growth, and
performance evaluation.
Duties:
Leadership and Management
The Director of Operations and Student Services ​provides leadership towards the
implementation of: administrative supports to faculty in the administration of academic
programs. The Director of Operations and Student Services provides leadership and
management in the area of systems building, partnership management, recruitment and
admissions, and organizational culture to foster a healthy and positive work environment.
1221 Preservation Park Way, Suite 100, Oakland, CA 94612
phone: (510) 501-5075 ** fax: (510) 868-2215 info@reachinst.org ​••​ www.reachinst.org

3. Secondarily, the Director of Operations and Student Services, in conjunction with the Finance
and Administration Manager, provides financial and budgetary oversight to protect Reach’s
assets and to ensure proper fiscal controls.
Responsibilities include:
Operations
● Provide direction on the office management policies and procedures including but not
limited to office services, record keeping, information technology, facilities, and
purchasing.
● Provide direction and oversight in the areas of internal and external communication for
the organization, including the Reach website
● Ensure that Reach’s systems, including but not limited to: the learning management
system, student information system, internal and external compliance/data reporting,
recruitment and credentialing are efficient and run smoothly
● Establish and maintain the academic calendar, including holidays, faculty meeting and
leadership team meetings
Student Services
● Oversee and facilitate marketing, candidate recruitment and admissions, and processes
for Reach academic programs
● Provide primary responsibility for the supervision of the Student Services Associates
● Maintain ongoing communication with leaders of the academic program to ensure the
efficacy of organizational and systems supports
● Provide direction and oversight to the Student Services/Administrative Team on issues
related to teacher and administrative credentialing.
● Provide direction and oversight for the ongoing candidate support for Reach Programs in
the services areas of registration, tuition and billing, career services, technology support,
student handbook and library resources.
External Partnership Management
● Manage Memoranda of Understanding (MOU)
● Maintain up-to-date records of partners and personnel
Compliance Management
● Take leadership on behalf of the organization with all matters related to compliance with
the Bureau for Private and PostSecondary Education (BPPE) and California Commission
on Teacher Credentialing (CCTC)
● Work in conjunction with the Chief Academic Officer on WASC Senior College and
University Commission (WSCUC) annual data reporting
Service
The Director of Operations and Student Services participates in activities relating to shared
governance and community activities which impact on, or are impacted by Reach and which
contribute to the growth and development of faculty and candidates, to the organization as a
whole and to the community. ​Responsibilities include:
1221 Preservation Park Way, Suite 100, Oakland, CA 94612
phone: (510) 501-5075 ** fax: (510) 868-2215 info@reachinst.org ​••​ www.reachinst.org

4. ● In partnership with the Chief Academic Officer participate and help set the agenda for
Leadership Team Meetings;
● In partnership with the Chief Academic Officer, set the agenda and facilitate Faculty
Meetings;
● Participate in professional associations and other regional and national organizations
including credentialing committees; and
● Serve on Reach committees or work teams as necessary.
Qualifications
Required:
● 3-5 years of relevant senior management experience in a graduate school of education,
institute of higher education, social service or non profit setting
● Supervisory experience
● Strong project management experience
● Ability to collect, analyze and report data
● Excellent oral and written communications skills
● Commitment to excellence and accuracy, with an ability to manage multiple competing
priorities simultaneously
● Knowledge and fluency with the Google Suite of products
● Knowledge of human resources practices and policies
Preferred:
● Knowledge of California Commission on Teacher Credentialing (CCTC) credentialing
protocols
● Knowledge and familiarity with accreditation and compliance requirements for institutes
of higher education (CCTC, WASC, BPPE)
● Familiarity with the Bay Area K-12 landscape
Compensation
Reach offers a competitive compensation package. Starting salary range: $84K - $94K
This is an exempt full-time, salaried position with benefits that include, but are not limited to,
medical, dental, chiropractic, acupuncture for the employee and Paid Time Off. Reach also
offers an employer sponsored allowance for the purpose of retirement savings and or
dependent care expenses.
How to Apply
Interested applicants should send a letter of interest and a resume to: ​jobs@reachinst.org
Please include “Director of Operations and Student Services” in the subject line of the email.
Please also include your salary expectations in your cover letter. Please no phone calls. Priority
Application Deadline: August 27, 2018, open until filled
1221 Preservation Park Way, Suite 100, Oakland, CA 94612
phone: (510) 501-5075 ** fax: (510) 868-2215 info@reachinst.org ​••​ www.reachinst.org