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A Practical Approach to Assessment in Service Learning


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A Practical Approach to Assessment in Service Learning

  1. 1. A Practical Approachto Assessmentin Service-LearningNorth Shore Community College
  2. 2. Outcomes• Explore an assessment process for service-learningand examine the methods employed• Become familiar with factors that motivate faculty totake part in service-learning and continue to supportthe program• Discuss assessment findings and plans forclosing the loop
  3. 3. Overview• Background information• Methods of assessment• Assessment findings• Closing the loop
  4. 4. Background Information• North Shore Community College (NSCC)• NSCC Service-Learning Program• NSCC Service-Learning Program Self-StudyProcess
  6. 6. Planning of AssessmentIdentify goals of assessment• Students experience• Faculty motivation and engagement• Suitability and satisfaction of organizationsIdentify methods of assessment• Surveys• Site visitations and interviews
  8. 8. Understanding of Course Contents
  9. 9. Personal Development• Understood issues in the community-81%• Gained self-confidence-77%• Developed team work skills-77%• Respect for Diversity-74%• Time management skills-67%
  10. 10. Most Satisfying AspectsNote: in counts
  11. 11. Top responses included• Community Service (28)• Satisfaction (21)• Interacting with people (17)• Learning new materials (11)• Hands on experience (9)• Working with kids (9)Most Satisfying Aspects
  12. 12. Least Satisfying AspectsA few complaints:• Commute to the site (2)• Scheduling (2)• Paperwork (2)• Coordinating with their groups, agencies, & clients (4)
  13. 13. Recommendations• Advertise the program• Increase the number of choices/organizations available to do a project
  14. 14. FACULTY SURVEYMotivational Factors of NSCC Facultyto Get Involved with and Persist withService-Learning
  15. 15. Literature Review• Higher EducationFaculty motivated by student learningoutcomes/PeersVs.• Community CollegesFaculty motivated by student learningoutcomes/ S-L Coordinator
  16. 16. Methods• Development of Survey• Implementation of Survey• Response Rate
  17. 17. DemographicsMale31%Female69%
  18. 18. Years at NSCC
  19. 19. Why did you get involved in service-learning?
  20. 20. Who encouraged you to incorporateservice-learning into your course(s)?
  21. 21. Do you receive institutional recognition foryour involvement with service-learning?
  22. 22. Have you incorporated service-learning intoyour course within the last 12-15 months?
  23. 23. If YES, what ensures your continuedparticipation in service-learning?
  24. 24. If NO, why not?
  25. 25. Key FindingsWhat motivated your involvement:• Key role of Service-Learning Faculty• Self-Directed• Key role of Service-Learning Coordinator• Valued Experiential Education/Active-Learning
  26. 26. Key Findings Cont’dPersistence with Service-Learning• Student satisfaction• Increase in student skills and abilities
  27. 27. COMMUNITY PARTNERSIn-Depth Interviews & Survey
  28. 28. Purpose of Interviews• To know about programs and services offered• To understand agency expectations• To evaluate any potential health and safety risks• To receive feedback about students
  29. 29. Methods• In-Depth Interviews• Survey
  30. 30. Interviews-Key Findings• Positives• Orientations• Satisfaction with student work• Challenges• Student/Agency communication regardingscheduling
  31. 31. Survey-Key Findings• Positives• Orientations• Students explained S-L objectives• Positive attitude• Served needs of organization• Challenges• Identify themselves as NSCC Students• Communicate-create closure
  32. 32. Conclusion• All sites would welcome NSCC students backin the future
  34. 34. Implications• Maintain strong ties with Service-Learning Faculty.• Create more recognition for Service-Learning Faculty.• Create more recognition of Service-Learning students.• Further qualitative study of faculty perceptions ofrewards and recognition.
  35. 35. Closing the LoopStudentsRecognition• Service-learning on TranscriptsFlexibility• One credit hour class
  36. 36. FacultyRecognition• Inclusion in Celebration• Years of Service• LettersFlexibility• Jump Start optionClosing the Loop
  37. 37. Closing the LoopPublicity• Activities in the Bulletin• Revision of public website
  38. 38. Closing the LoopInstitutional Commitment• GenEd Outcomes• Job Postings
  39. 39. Contact usCate KaluznySenior Coordinator, Service-Learningcaluzny@northshore.eduSaradha RameshSenior Coordinator, Academic Assessmentsramesh@northshore.eduDawne SpanglerDirector, Center for Teaching, Learning and