1. Summary
Skills
Work History
L S
6 Chalkdown , Luton , Bedfordshire LU2 7FH • Home: 01582 453355 • Cell: 07722 175788 •
leeshipp@ymail.com
Dedicated Retail Manager with 25 years experience in retail and licensed/ catering management. Driven to apply a
strong work ethic and motivational skills to achieve targets, as well as employee and customer satisfaction.
Excellent customer service skills
Merchandising
Customer-orientated
Opening and closing procedures
Staff training and development
P&L controls
Working in high pressure environment
Wage and budget controls
Deputy Manager, 11/2002 to Current
Wickes – Dunstable
Ensure highest standard of customer service is given at all times.
Accountability for management of all administration systems.
Understanding of store P&L and management of key areas in line with budget requirements.
Adhere to all health and safety procedures at all times and complete risk assessments when required.
Recruit, develop and conduct appraisals for team of 25 colleagues.
Deputise in Store Managers absence.
Branch Manager, 02/1998 to 10/2002
Yates's Wine Lodge – Luton
Promoted from Assistant Manager to Branch Manager within 12 months.
Responsibility for recruitment and development of team of 20 colleagues.
Full responsibility of branch P&L in line with budgets.
Ensuring highest standards of customer service.
Hiring and management of entertainment and DJ's.
Maintaining wet and dry stock areas in line with Food Hygiene Regulations.
Operating entertainment/ licensed venue as a designated licensee.
Head chef/ Assistant manager, 08/1997 to 12/1997
New York New York – Minehead
Recruitment and development of a team of 6 kitchen staff and 12 bar/ waiting staff.
Deputise in absence of General manager.
Full wet and dry stock ordering and wastage/ budget controls.
Ensure highest standard of customer service at all times.
Adhere to health and safety standards at all times.
Function Controller/ Duty manager, 10/1995 to 08/1997
Grand Central at Rollerbowl – Collier Row, Romford
Promoted from Stock supervisor to Function Controller within 5 months.
Originally accountable for stock control of 4 Bar areas in complex.
Recruitment and development of team of up to 25 waiting/ bar colleagues.
Duty management of entertainment complex consisting of team of 60 colleagues within bar, restaurant, casino
and amusement areas.
Organisation and overview of weddings, conferences and entertainment packages.

2. Education
Certifications
Ensure highest standard of customer service at all times.
Manage external relationships with suppliers and contractors.
Stock Supervisor, 06/1992 to 10/1995
Iceland Frozen Foods – Hornchurch
Management, ordering and control of all stock and cash areas.
Ensure highest standards of customer services at all times.
Deputise in Managers absence.
Merchandising/ Marketing of grocery, frozen and fresh food areas.
Recruitment/ Development of team of 25 colleagues.
Assistant Manager, 12/1991 to 06/1992
Crown Hotel – Romford
Deputise in Branch managers absence.
Ensure highest standards of customer service at all times.
Supervision of team of 10 colleagues in bar and food area.
Maintaining correct stock levels within bar and cellar areas.
Adhere to all health and safety levels at all times.
Ensure daily admin completed within company requirements.
Technical Trainee Auto Electrician, 09/1989 to 11/1991
Ford Motor Company Ltd. – Dagenham
Supervised in-house training to become a qualified Auto Electrician.
Block release college training to complete B Tech certificates in engineering.
Completion of Road Transport Training Board certificates in Motor Vehicle Engineering.
Adherence of health and safety procedures regarding maintenance of vehicles in a workshop environment.
GCSE: 1989
Marshall's Park Secondary School - Romford
Various GCSE certificates ranging from Grades C to D.
B Tech First Certificate: Motor Vehicle Engineering, 1990
Havering College of Further and Higher Education - Harold Wood, Romford
Road Transport Industry Training Board- various certificates for light and heavy vehicle repair and maintenance
skills
Outward Bounds- Personal Development Diploma
National Licensees certificate
Member of British Institute of Innkeepers
First Aid certificate
Mentor Fork Lift Licence- counterbalance and reach
Yate's Management Development Programme