1. Summary
Experienced customer service professional seeks new opportunities in the human resources field.
Proven ability to perform in high stress environments and develop rapport with clients and fellow
employees. Driven and reliable with strong time management skills and ability to prioritize.
Highlights
Experience
International House of Pancakes (IHOP):
Server- 2007- present
o Deliver upstanding customer service and representation of the IHOP brand to multiple
patrons on a daily basis.
o Monitor dining room to ensure optimal performance and act as resource for customer
inquiries
o Trusted trainer for new employees on service expectations, food handling procedures, and
company protocol
o Provide continuous improvement training for existing staff to ensure excellent customer
service
o Utilized data entry skills to maintain customer orders and assured proper processing
o Maintained strong working relationships with colleagues and patrons; often sought after
as resource for advice on employee/customer issues.
o Managed closing duties, including restocking and reconciliation of cash drawer
Red Robin:
Lead Bartender- 2004-2007
o Filled orders quickly and with high energy serving multiple patrons simultaneously;
managed both the bar and To-Go order service for entire restaurant
o Excelled in meeting and outperforming sales performance goals set forth by management.
Michelle Bakley
269 Makayla Court,
Fort Mill SC 29715
803-372-8872
Service-Oriented Courteous Demeanor Problem solver

2. o Maintained up to date knowledge on menu/drink items and adhered to bar compliance
policies
o Trainer and resource for new and existing employees regarding service expectations,
procedures, and company protocol.
o Responsible for cash drawer and reconciliation for night deposit.
Giant:
Customer Service Representative- 2003-2004
o Handled pricing issues and complaints
o Greeted every customer with a smile
o Efficiently process items to ensure quick flow through check out aisles
o Responsible for cash-handling and deposits
Education
o Phillipsburg High School- Graduated with honors
o Kenneth Shuler School of Cosmetology- Licensed
o Career Institute- Veterinary Assistant Certificate
References
o Roxanne Oliver- Coworker – 803-242-6200
o Mark Alaimo – General Manager Ihop 803-487-8546
o Jacob Sandlin- Operations manager at Charlotte Mechanical- 704-579-7074
o Margaret Bywaters- 908-619-6952