1. Internal document
DRA ID Card Issuance Page 1 of 3
Details:
Process ID Card Management
Date 13/08/2019
Version VER 3/ID Card/0819
Product All Products under Retail
Scope: Broadly define guidelines for issuance, revalidation, recalling & lost ID card issued to
agencies working on YBL portfolio for collections, pick up & repossession related activities.
ID card issuance process (Agency FOS/ In-House CPA):
Sr.
No
Process Steps FPR
Tentative
TAT *
1
On receipt of ID Card Issuance request &
necessary documents from CP/CCL/PCL,
PMT to check whether documents are as
per the checklist & vendor is empanelled.
PMT T
2
PMT to prepare ID card, dispatch the same
to concerned CP/CCL/PCL and file all the
documents along with approvals (if any) .
PMT T+2
3
On receipt of ID Card, CP/CCL/PCL to
hand over the same to Agency & collect
the duly signed acknowledgement from
agency.
CP/CCL/PCL T+10
4
CP/CCL/PCL to dispatch the
acknowledgement to PMT for record
maintenance purpose.
CP/CCL/PCL T+11
ID card Revalidation process (Agency FOS/ In-House CPA):
Sr.
No
Process Steps FPR
Tentative
TAT *
1
PMT to share the list of ID cards which
needs to be revalidated with the line team
1 month prior to the expiry of existing
(already issued) ID cards.
PMT
1 month
prior to
the
expiry of
existing
ID cards.
2
CP/CCL/PCL to collect the Revalidation
Form from Agency (**Refer Annexure-9)
CP/CCL/PCL to send a mail to PMT for
Revalidation of ID cards issued to an
inhouse CPA.
CP/CCL/PCL T
3
On receipt of request letter & necessary
documents, PMT to check whether the
documents are as per the checklist.
PMT T+10
2. Internal document
DRA ID Card Issuance Page 2 of 3
4
PMT to prepare ID card, dispatch the
same to concerned CP/CCL/PCL and file
all the documents along with approvals
(if any)
PMT T+12
5
On receipt of ID Card, CP/CCL/PCL to
hand over the same to Agency & collect
the duly signed acknowledgement from
agency.
CP/CCL/PCL T+20
6
CP/CCL/PCL to dispatch the
acknowledgement to PMT for record
maintenance purpose.
CP/CCL/PCL T+21
ID Card Recalling process:
Sr.
No
Process Steps FPR
Tentative
TAT *
1
Agency to share the details of
resigned/terminated executive to
CP/CCL/PCL.
Agency
T
2
Agency to surrender the ID card along
with surrender letter on agency letterhead
to CP/CCL/PCL.
Refer Annexure-10
CP/CCL/PCL T
3
CP/CCL/PCL to dispatch the ID card
along with surrender letter to PMT.
CP/CCL/PCL T+1
4
On receipt of ID card, PMT to update the
Tracker, Cancel the ID card, tamper the
hologram & file the same along with other
documents.
PMT T+7
ID Card Lost process:
Sr.
No
Process Steps FPR
Tentative
TAT *
1
On receipt of lost ID Card intimation from
CP/CCL/PCL /Agency along with FIR
copy, indemnity bond and draft of paper
publication, PMT to share draft of Paper
publication with MCC for Vetting.
(a) Lost ID card intimation to be given
within 2 days of loss of receipt by
CP/CCL/PCL/ Agency to PMT
via e-mail/letter.
(b) Indemnity bond is required to be
shared within 30 days of loss
intimation.
PMT
T+1 (where T is the
date of receipt of
draft of paper
publication)
2
Vetted paper publication draft to be shared
with CP/CCL/PCL for publication.
PMT T+15
3. Internal document
DRA ID Card Issuance Page 3 of 3
3
Agency/ CP/CCL/PCL to share the paper
publication copy with PMT.
Agency/
CP/CCL/
PCL
T+45
4
Paper publication copy along with other
documents to be filed properly.
PMT T+46
*The timelines are indicative. Actual timelines may differ from case to case / time to time,
considering the dependency on process steps, volumes, availability & accessibility of relevant
authority, etc.
Post implementation of Digital ID card process, digital ID card to be
issued/deactivated/revalidated based on request received from Collection field team/Agency.
For issuance, deactivation & revalidated of ID card, required details to be shared with the
Vendor.
Enclosures:
1. Annexure-1_Required Documents - Agency FOS
2. Annexure-2_Required Documents - In-House CPA
3. Annexure-3_Document Checklist
4. Annexure-4_ID Card Request Form
5. Annexure-5_Code of Conduct
6. Annexure-6_Information Security Declaration
7. Annexure-7_CIBIL Consent Form
8. Annexure-8_Non Disclosure Agreement
9. Annexure-9_Revalidation Format
10. Annexure-10_DRA ID Card Surrender Format
Deviation Approving Authority
Any kind of approval/deviation approval related to
ID Card Issuance
NCL or CH or CCC Head
Any kind of approval/deviation approval related to
Lost ID card
NCL or CH or CCC Head
Any kind of Process related deviation/ISO
deviation/Non-Compliance
NCL or CH or CCC Head
