1. Internal document
Page 1 of 2
SOP – MCAPS Receipt Cancellation
Details:
Process mCAPS receipt cancellation process
Date 13/08/2019
Version VER 2/mCAPS Receipt Cancellation/ 0819
Product All Products under Retail
Scope: Broadly define guidelines for cancellation of receipts issued through mCAPS to
YBL customers.
Sr.
No
Process Steps FPR Tentative TAT *
1 FOS / Agency / CPA/CP to initiate cancellation
request by entering receipt number under “Receipt
Cancellation” tab available on home screen.
Agency/FOS/
CP/CCL/PCL
T
2 FOS/Agency / CPA/CP to collect Receipt
Cancellation Letter from customer along with valid
ID Proof. (Annexure 1- Receipt Cancellation letter.)
Agency/FOS/
CP/CCL/PCL
T
3 Receipt Cancellation Letter & Id Proof, collected from
customer, to be shared with PMT. In case, Agency is
unable to collect Receipt cancellation letter & KYC
from customer then agency is required to provide
Indemnity bond on stamp paper.
Agency/FOS/
CP/CCL/PCL
T+5
3 PMT to authorize the cancelled receipt entry in CAPS
on the basis of Receipt Cancellation Letter & ID proof
or Indemnity bond from agency.
PMT R+3
(R-date of receipt of
documents by PMT.)
4 SMS/Email will get triggered to customer on
cancellation automatically.
Project Team R+3
*The timelines are indicative. Actual timelines may differ from case to case / time to time,
considering the dependency on process steps, volumes, availability & accessibility of relevant
authority, etc
2. Internal document
Page 2 of 2
SOP – MCAPS Receipt Cancellation
Deviation Approving Authority
MCAPS Receipt Cancellation without required
cancellation documents/Indemnity Bond.
NCL or CH or CCC Head
Any kind of approval/deviation approval related to
mCAPS receipts.
NCL or CH or CCC Head
Any kind of Process related deviation/ISO
deviation/Non-Compliance
NCL or CH or CCC Head
