Nothing

1. Internal document
Page 1 of 5
Hold SI Debit
Details:
Scope: Broadly defines guidelines for marking hold criteria, SI representation, procedure,
MIS. This note would be applicable for all Retail assets products.
Includes following processes:
1. Identifying mandated and non-mandated YBL accounts
2. Mark hold in the YBL CASA account upto the limit of total outstanding overdue
on the Loan
3. Debit (set-off)
Note:
Customers who have provided Standing Instruction (SI) for debit of the EMI dues from
the YBL CASA account, hereafter referred to as ‘Mandated account’
Customers who have YBL CASA account however not provided SI for debit of EMI dues
from the said YBL CASA a/c, hereafter referred to as ‘Non-Mandated account’
1. Hold marking on Mandated and Identified Non-Mandated YBL CASA a/c:
Sr.
No
Process Steps FPR Tentative TAT
*
Deviations if any
1 Mandate accounts:
Retail Assets Operations team to
share the Net Bounce data with
Collection team – cycle wise
OSD Cycle date +2
(T+2)
2 Central Collection team (CCT) to
refer the SI net bounce data received
every cycle date from Retail Assets
Operations team and validate with
delinquency data.
CCT T+3
Process Hold marking and debit through SI representation
Date 24-Sep-2018
Version Ver 1/Hold debit/0918
Product All Retail Asset product

2. Internal document
Page 2 of 5
Hold SI Debit
3 Share the identified list of Mandated
account with OSD in prescribed
format to mark hold on the CASA
a/c upto the limit of total
outstanding due for the said Loan of
the respective borrower.
Refer annexure 1
CCT T+4
4 OSD team to mark hold and share
the confirm with CCT
OSD T+5 If data received after 5:00
pm from CCT to T+6
days.
5 Non-Mandate accounts
Central collection team to share the
30+ days delinquent customer data
for Retail Asset product with Data
Analytics team on the month
beginning.
CCT T
6 Data Analytics team to refer the
account match criteria list (given
below) and share the identified
CASA a/c details with CCT.
Data
Analytics
team
T+1
7 CCT team to work on the match data
received from Data Analytics team
and share with OSD team in
prescribed format to mark hold upto
the limit of total outstanding due on
the loan account:
a. Identify non-mandated YBL
CASA a/c,
b. Map delinquent data with
30+ dpd
c. Work on Multiple LAN a/c
Refer annexure 1
CCT T+2 Deviation 1:- In case of
deviation, the same to be
reported to seniors for
approval.
8 OSD team to mark hold post
validating the matches between the
YBL CASA a/c and Loan a/c mark.
Share the confirmation with CCT
post marking hold
OSD T+3 If data received after 5:00
pm from CCT to T+4
days.
9 CCT to send intimation letter to
borrowers about the hold being
marked on the non-mandated
account.
Hold intimation letter to be send
through email on registered Email
ID. Physical letters to be send to
CCT T+4

3. Internal document
Page 3 of 5
Hold SI Debit
borrowers where email ID is not
registered.
Refer annexure 3
10 CCT to share consolidated list with
Collection Strategy team to upload
the Trail in CAPS
Refer annexure 5
CCT T+4
11 Strategy team to confirm post
updating the Trail
Collection
Strategy
team
T+5
2. Set-off (SI debit) / Hold removal / Hold revision
Sr.
No
Process Steps FPR Tentative
TAT*
Deviations if any
1 CCT to monitor the delinquency
data and arrange to remove/revise
hold for customers whose payment
is received or changed to non-
delinquent
CCT Daily
2 CCT to share the data with OSD
team for revision of hold amount or
removal of hold or Debit and
recover the amount from given YBL
CASA a/c
Refer annexure 1
CCT Daily Deviation for hold
removal (if any) – seek
approval from seniors
(RL & above).
3 OSD team to follow the instruction
and share confirmation
OSD Daily
4 Monitor available balance in CASA:
CCT to share the delinquency data
with Data analytics team to retrieve
the available balance in respective
CASA a/c
Refer annexure 2
CCT Daily
5 Data analytics team to retrieve the
available balance and share with
CCT
Data Analytics
team
Daily
6 CCT to monitor the available
balance or if any request received
from field - Arrange to debit the
CCT Daily

4. Internal document
Page 4 of 5
Hold SI Debit
amount upto the limit of total
outstanding due on the given loan
account.
7 CCT to send post debit intimation
letter to borrowers through Email
(if registered) or Physical letter for
amount recovered from Non-
mandated account.
Refer annexure 4
CCT Within 2 day
from amount
debited
3. Criteria for establishing match between Loan and Bank account (Saving/Current) – Non
mandated accounts:
Central Collections Team will check for match between Loan account and the YBL Bank account
based on below criteria:
1. Full name (Mandatory)
2. Address (Optional)
3. Date of Birth (Optional)
4. PAN # (Optional)
5. Aadhaar ID (Optional)
6. Mother’s maiden name (Optional)
7. Registered Email ID (Optional)
8. Registered mobile no. (Optional)
9. Full signature of customer (Optional)
10. A successful debit in the past for same Loan account no. (Optional)
A customer match will be considered on basis of match between any 3 of the above points,
including name match (point no.1) being mandatory. In other words, a name match and any 2 of
the above match will be considered as strong match.
In case there is any additional information which is other than those provided above, an exception
approval can be sought from Collection Head and Legal team, subject to proper due diligence to
match the customer information.
Once such cases are identified, the Collections team will apply the following filters:
 Check if case is still featuring in delinquency (Retail Asset)
 Past escalations, if any

5. Internal document
Page 5 of 5
Hold SI Debit
 Legal filed – Against case
 Death case
 Any other exceptional cases
If any case is found in above filters, the same will be reviewed separately at Collection Head (CH)
level for further action to be taken.
Any Joint account under the purview of this process will be sent for approval with proper
matches and justifications to the Corporate Legal team and the Collection Head.
The above checks need not be applied to mandated accounts as the customer repayment has been
happening through the mandated YBL CASA account.
Annexure 1:- Hold marking data format
Annexure 2:- SI debit representation format
Annexure 3:- Hold Intimation Notice - (file name: HIN_CCT_01012018)
Annexure 4:- Post Debit intimation letter – (file name: PDI_CCT_01012018)
Annexure 5:- Trail upload format