1. JAMES CLARK
Home: 281-881-8119
James.Clark172@yahoo.com
SUMMARY
Microsoft Certified Professional (MCP)
Enthusiastic Technical Support Specialist seeking to benefit an IT Department with complex technical knowledge and
strong leadership skills. Technical Support Specialist adept at quickly resolving complex issues on both PC and Mac
platforms. Over 5 years’ experience managing military satellite and radio communications also IT networks setup and
service as requested.
HIGHLIGHTS
Setting up and managing windows operating systems Troubleshooting
Familiar with Microsoft Word, Excel, PowerPoint, End User Support
Skills with communication and problem solving due Customer Service
to previous work experience Installation and Configuration
PC repair, and maintenance Reimage Computers
Creating wired and wireless networks PC and Printer Hardware
Microsoft Office Suite Malware and Virus Clean-Up
Accomplished with mobile devices Point of Sale Systems
Proficient with Java, BASH/Linux Language
Vast technical knowledge
TECHNICAL SKILLS
Operating Systems: Windows (NT/XP/Vista/7/8/10), Linux Server, Mac OS
Hardware: Cisco LANs, WANs, VPNs, Routers, VoIP, VM SCCM to deploy software, security updates and patches
Software: Firewalls, TCP/IP, IPv4, IPv6, MS Office-Word, Excel, PowerPoint, Access, Outlook, Exchange
EDUCATION
CERTIFICATE OF COMPLETION: INFORMATION TECHNOLOGY SYSTEMS ADMINISTRATION 2016
My Computer Career, Houston, TX
Certifications Earned: MTA Networking Fundamentals, MTA Server Administration
Certifications in progress: CompTIA Mobility+, MTA Mobility and Devices, CompTIA A+, NET+, Server+, Security
Fundamentals, Microsoft Windows 7, and Cisco CENT
EXPERIENCE
DOMINO'S PIZZA
Kingwood, TX
Delivery Expert 08/2015 to 04/2016
On time delivery of our product, superior customer support and satisfaction when compared to competitors.
Collect money from customers, make change, and record transactions on customer receipts.
Referred difficult issues to upper management while maintaining positive rapport with customer
Informed customers about issue resolution progress
UNITED STATES ARMY
Ft. Benning, GA
Infantry Team Leader 06/2009 to 06/2015
Served one year in Iraq as a infantry Squad Automatic Rifle Gunner.
Managed logistics and IT support within the Battalion Headquarters Company-Administration and Files
Small UAV Pilot
Communications Specialist- Radio and Satellite; managed IT setup and service as requested
Personal Escort Security
Trained new personnel and explained operations procedures clearly and efficiently
Maintaining satellite network communication during high stress situations