1. Kenneth P. Dimaio
906 Hampton Lane, Youngsville, NC 27596 H. (919) 283-4200 C. (919) 602-7220
Email: kenneth.p.dimaio@earthlink.net
Objective: Electronic Technician Customer Service Engineer/On-Site Support Specialist.
Electronic Technician Service Engineer, with advancement in knowledge of computer service and troubleshooting analysis
techniques, including networks, hardware, and software. Company representative specialist in dealing with customer relations
involving computer installations, service and repair. In-depth experience of computer system hardware diagnostics. Experience in
network cabling, some UNIX, Solaris, AIX and Microsoft OS. Experience using Microsoft Office products including Word, Excel,
Outlook, etc.
Professional Experience
Jan 2010 to Present Hewlett Packard Enterprise, 250 Burlington Drive, Clarksville, Va. 23927
Technical Consultant III
Responsible for hardware installations, de-installations, reconfigurations, upgrades and other on-site hardware support
functions. Assist in project planning. Coordinate on-site vendor support and scheduling.
Mar 1987 to Nov 2009 DecisionOne Corporation, 4020 Stirrup Creek Drive Suite #114, Durham, NC 27703
Customer Service Engineering Specialist/Team Leader
Maintained large mainframe computer installations at various locations throughout the Durham, RTP and Raleigh, NC
area. Including large multi-campus customer environment supporting hardware in the Sun Microsystems family of
computers. Also maintained large customer sites with HP servers and workstations. Supply back-up support in the Service
Delivery Manager duties, manpower planning, re-direction, and scheduling, as well as control and maintenance of local
parts stock for customer support. Provide first-line technical support to the office technicians. Provide hardware testing and
preparation for sparing deployment. Provided building desktop PC workstations. Participated in formal and informal
training classes as required. Provide National Technical Support to other technicians on selected computer products. A+
Certified and Sun Certified Field Engineer.
July 1974 to Mar 1987 IBM Corporation, 4800 Falls of Neuse Road, Raleigh, NC 27609
Customer Service Engineer
Maintained multiple customer computer installation sites in the Durham, NC area for 6 1/2 years. Maintained large
customer site as part of a multi-technician team for D.O.D. at Fort Meade Maryland for 6 1/2 years. Responsibilities
included mainframe system maintenance as well as a large compliment of IBM 3270 terminals, controllers and printers, in
a large multi-campus environment. Assisted in the maintenance of local parts stock to support the customer’s computer
installation. Participated in formal and informal training classes as required.
Education
Holy Redeemer Parochial School Parkdale Senior High School
4902 Berwyn Road 6001 Good Luck Road
College Park, Maryland 20740-2196 Riverdale, Maryland 20706
Academic & Religious Curriculum Academic Curriculum
Graduated 3.2 grade point average
Training
July 1974 to October 1974 IBM BasicTraining
IBM Corporation
Chicago, Illinois 60611
Formal equipment training list available upon request. References available upon request.
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