1. Rebecca Mitchell
1575 Forest Valley Drive Ottawa, Ontario K1C 6H9
613-816-5176 • rebeccamitchell000@gmail.com
ADMINISTRATIVE PROFESSIONAL
High calibre administrative professional, bridging a wealth of experience from various industries.
Recognized for being an effective worker with proven ability to prioritize work flow thus meeting
deadlines and deliverables. Skilled communicator in English and Intermediate French, able to develop
rapport with a diverse group of professionals and promote a positive work environment.
 9+ years’ experience in Administrative Assistant / Clerical capacity
 11+ years’ in Customer Service field providing superior client service
 Knowledge of MS Office including Word, Excel and PowerPoint
 Demonstrated strength in problem solving and conflict resolution, adaptability
 Demonstrated time management and multi-tasking ability
 Hard worker who takes initiative, uses good judgment, and is willing to work overtime to
get the job done
PROFESSIONAL EXPERIENCE
Administrative & Operations Skills
 Utilized the cash register, processing debit and credit card transactions
 Maximized store profitability through managing inventory control and cash flow
 Maintained up-to-date patient records in various systems by updating and inputting data,
continuously analyzing information to ensure accuracy
 Prepared documents in Microsoft Word, sent and received messages and documents using fax
machine or electronic mail
 Ordered and maintained well stocked supplies. Including verifying receipt of all items on order
 Prepared daily list of patient charts
Customer Service Skills
 Provided quality service to clients in a timely manner, acted as a resource to clients / general public
by providing advice / guidance as needed
 Answered telephone calls , providing information, scheduling and confirming appointments
 Prepared patients for dental examination and assisted the dentist during the examination
 Provided appropriate referrals to other professional services and agencies
EMPLOYMENT & VOLUNTEER HISTORY
Dental Assistant /Office Administrator
Dr. Wojciech Rudowicz Dental Clinic – Ottawa, Ontario Nov 2004 – Present
Paskal Global Dental Clinic – Ottawa, Ontario June – July 2003 (Volunteer)
Charlemagne Dental Office – Ottawa, Ontario April – May 2003 (Placement)
 Greeted patients in operating room and dental clinics

2.  Prepared patients for dental examination and assisted the dentist during the examination
 Demonstrated excellent eye and hand coordination in a fast-paced environment
 Assisted with procedures such as cleanings, suctioning, retraction of cheek and tongue
 Cured composite restorations and assisted with amalgam fillings, crowns and bridges, implants,
extractions and surgeries, as well as r.c.t, orthodontic and denture procedures
 Maintained high standard of excellence by: sterilizing instruments and equipment, changing
solutions daily and performing daily quality control checks on the steam autoclave for biological
testing
 Developed x-rays, making duplicates when necessary and maintaining the changing solution
Server
Shepherds of Good Hope – Ottawa, Ontario Oct – Nov 2007 (Volunteer)
 Prepared meals
 Served clients
Customer Service, Sales, Cashier, Inventory
Shoppers Drug Mart – Ottawa, Ontario June 2001 – Sept 2005
Global Shoes Company – Ottawa, Ontario April 2000 – Aug 2001
 Greeted and assisted customers in a friendly and professional manner
 Listened and answered customer questions and concerns
 Utilized and balanced the cash register, processed debit and credit card transactions
 Ordered, maintained and stocked supplies.
 Performed price checks and removed expired stickers and items
 Reached weekly sales quotas
Office Administrator
St. Peter’s High School – Ottawa, Ontario April 1995 – Oct 1998 (Placement)
 Provided office support to teachers and other staff members
 Completed prints, photocopies, and scans of documents
 Performed all other duties as requested
EDUCATION
Dental Office and Chairside Assisting Diploma
Career Canada College – Ottawa, Ontario 2003
Ontario Secondary School Diploma
St. Matthew High School – Orleans, Ontario 2002
References available upon request