1. ChristianCrocker
3218 CypressStreetApartmentA
Metairie,LA 70001
Ccrocker38@gmail.com
Telephone (Home):504-505-3967
A dedicatedanddynamicprofessional inthe HospitalityIndustryhaving15+ yearsof experienceinSales,
Marketingexperience, demonstratesanexcellentknowledgeof regulationswiththe provenabilityto
ensure full compliance.Possessesexcellentinterpersonal,communicationandnegotiationskills,the
abilitytoinfluence critical decisionsandtoformulate positive internal andexternal relationships.Iwork
effectivelyonowninitiative withthe proventrackrecordfor improvingcustomerservice procedures
and efficiencywithinanorganization.Iam astute invariousbookingchannels,suchasKnowland,Hotel
Planner,MeetingBroker,GoLeads,andHotelligence,toname afew.
CareerSummary
May 2016 Wyndham GardenNewOrleans Airport
Group SalesManager--Dutiesmirrortothose at Omni Riverfront
2014-2016 Omni RiverfrontHotel
Group SalesManager
● Successfullyrepresenteda FourDiamondhotel tovariousmarkets:SMERF, Tour andTravel,
Corporate,andAssociation
● IncreasedADRby 13% year overyear
● Consistentlyrecognizedasatop producer,exceedingannual salesgoal by23%
2012-2014 Tara Shaw Ltd. NewOrleans,LA
TerritorySalesManager
● Representedaluxuryfurniture line toDesigners,Showrooms,andFurniture Showroomsforthe
Northeasternterritory.
● Attendedtradeshowsandtraveledonbehalfof ownertorepresentline,showcasingnew items,
promotingthe brand.
● Grew businessinmyterritoryby40% by addingnew accounts,andfosteringexistingaccountsthrough
constantnetworking,coldcalling,andanalysis.
● Full account management/StraightCommission
2009 – 2012 WindsorCourt Hotel,NewOrleans, LA
CateringSalesandConference ServicesManager
● Successfullyimplementedkeymarketingstrategiestocoldcall andnetworkwithpotential customers
seekingcateringforafour star,four diamond,property
● Accountablymanagedhighprofileaccounts;efficientlybookedandoversaw all functionsfor
weddings,cocktail parties,corporate meetingsandcharitable eventsforaverydiscerningclientele.
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2. ● Consistentlymetandoftenexceededall goalsandobjectivesseteffectivelyboostingmonthlyrevenue
to the organization
● Developedandmaintainedexcellentworkingrelationshipswithinthe corporate marketthrough
regularsite visits,entertainingclientsandconsistentfollow-up
● Generatedanincrease tosalesbyselling,managingandcloselymonitoringroom blocksandmeeting
space;workedcloselywithcustomerstoensure satisfaction
● Astute inthe bookingprocess,successfullymanagedsmall tolarge groupswith20+ rooms easilyable
to workwitha diverse populationincludingcorporations,associations,governmentaffiliations,leisure
and entertainmentgroups
● Coordinatedandplannedregularmeetingsforshareholdersandlocal ownersof the organization
outliningobjectivesandschedules
● Consistentlyrecognizedasatop producer;exceededyearendgoal bysecondquarter
CareerSummarycont.
2008 – 2009 ModernSalon Services,Blue Springs MO
AccountExecutive
● Successfullyrepresentedsevenhigh­endlinesof haircare productsservingall of the state of
Louisiana
KeyAchievement:
● Employedeffectivemarketingstrategiestoquicklydevelopaprosperousclientelebase;exceeded
salesobjectivesandearned$25,000+ in commissionsmonthly
2001 – 2008 Emeril’sHomebase,NewOrleans,LA
CustomerrelationsManager
● Servedasspokespersonforelevenfine diningrestaurants;developedandimplementedsuccessful
communicationsstrategiesessentiallyimprovingcustomerservice companywide
● Developedandimplementedpoliciesandproceduresdevisedtoimprove customerretentionand
satisfaction;tookapractical approach to quicklyidentifyandresolve problemswithcustomersand
withinthe organizationalwaysadheringtocompliance guidelines
● ReporteddirectlytoPresidentandBoardof Directors;constructedstrategiestoimprove production,
qualityandefficiency
Professional Honorsand Recognitions
➢ Top CateringandConference ServicesProducer,WindsorCourtHotel,2011
➢ CompletedOmni KIPtrainingsalescertification
➢ Master ConnectionsSalesTraining
➢ Conference forFoodProtection(SpecialRecognition),exam4601
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3. REFERENCES
KerrisonThorpe,MarketManager,Expedia-504-300-2863
Megan Uram, Directorof SalesandMarketing,The WindsorCourtHotel-504-628-2057
KathyCrier,Revenue Manager,Omni RiverfrontHotel-504-430-4389
LindaBastion, Directorof Sales,Omni Riverfront-504-681-1050