Stephen Webb has over 20 years of experience in education and training, currently working as an employment and training coordinator helping unemployed individuals between 18-24 years old. He has held various roles as a tutor, trainer, assessor and manager delivering a wide range of employability skills and vocational courses. His career objective is to utilize his strong communication, relationship building and customer service skills to help motivate and support individuals into employment or apprenticeships.

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Stephen Webb
115 Bakerdale Road.
Bakersfield. Nottingham.
NG3 7GJ
Tel: 01159 111969. Mob: 07982 030243
E-Mail: s.webb5@ntlworld.com
https://www.linkedin.com/in/stevewebb5
Profile/Career Objectives
Presently I am working for a College in Nottingham managing and running the Area 6 Step
into work Youth Contract. This provision is targeted at 18-29 year olds who are unemployed
and seeking either employment or to move into an Apprenticeship. I deliver all the inductions,
carrying out initial assessments, creating bespoke ILP’s for them, delivering a weekly job
club plus running and delivering weekly employability workshop. In addition to these I look
at any underlying issues or concerns they may have, drugs, debt, housing etc, these are dealt
with and learners are signposted accordingly.
Within my previous roles as a Tutor/Trainer creating and delivering both employability and
Vocational BTEC qualifications to a variety of client groups as both group and 121 sessions.
I was involved in the delivery of the NEET provision (Non-mandatory) in conjunction with
the councils “Step Up” programme. This involved engaging with this age group ensuring their
retention met all set KPI’s and SLA’s, this was achieved by ensuring you managed and
determined their individual learning styles making it a fun and productive learning
environment. Prior to this I was employed as Team Leader by the same company, delivering
the CAP (Now CWP) contract in Leicester and surrounding counties, sourcing placements
within the Voluntary and not for profit sectors.
Before joining my present company I was working for a large training provider as a
Tutor/Trainer delivering the FND contract, delivering employability skills in group or 121
sessions.
I have worked as a Placement Officer, delivering the DWP Community Task Force Project.
Placing customers into 13 week voluntary placements within organisations I sourced locally.
Previously I ran a Response to Redundancy Learning Centre in Wolverhampton, dealing with
both short and long term unemployed, delivering a variety of Learn direct Courses, in
addition I carried out a variety of work shops covering Interview Techniques, Effective
Communication, building Self Esteem, Role plays, Interview Questions and preparation.
Before this role I was as an NVQ Assessor, with the same company, delivering Level
2 and 3 Business Improvement Techniques (Lean Manufacturing), to candidates at
their place of work, covering the East and West Midlands. I have achieved my A1
Assessor award and PTLLS Level 4
Key Achievements to Date
People Management
 Ability to liaise, communicate with both the client and staff.
 Excellent communicator and listener.
 Ability to build long lasting relationships with clients and staff
 Good motivator of staff thus gaining their respect and trust.
 Ability to show empathy and compassion
Key/Transferable Skills
 Delivery of variety of training session within the Life Long Learning Sector
 Work well and engage 18 -24 age groups, highlighting their needs and requirements.
 Ability to build strong and long lasting customer relationships achieved by constantly
delivering exceptional service levels.

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 Excellent communicator, presenter and negotiator
 Ability to “think outside the box” and deliver innovative solutions and ideas to the
client.
 Good rapport and relationship building skills, not only with the client but also with
the staff.
 Qualified Manual Handling Trainer
 Makes the learning arena inclusive, fun, enjoyable and productive.
 Level 4 PTLLS Qualified Tutor
City College Nottingham Nov 2014 - Present
Employment and Training Coordinator - Youth Employment Contract
Responsibilities and Duties
My role involves the recruitment of 18-24 year olds onto programme, conducting eligibility
checks and delivering initial IAGas necessary.
Actively market and promote the programme to all stakeholders and referralagencies as
required.
Evaluating learner’s requirements and barriers and formulating a robust ILP based on these
findings and signposting to the relevant provision or training. Adhering to all quality and
provider guidance ensuring all SLA’s and KPI’s are met or exceeded.
Intraining Ltd August 2012 – Nov 2014
Tutor
Responsibilities and Duties
This role involves me delivering a variety of training modules and courses as below as well as
processing all the required paperwork for quality and compliance. Delivery was both
accredited and non accredited courses. I was involved in the delivery of Training for the
Local Councils “Step Up” provision for 18 – 24 year olds, signposting if required to other
internal provisions, i.e. apprenticeships or Traineeships.
 Creating a working CV
 Creating Spec and Cover letters
 Constructive and focussed job searching sessions
 Providing IAG on current job market, and vacancies.
 Basic/Intermediate IT skills
 Delivery to NEET’s (via the Step Up programme)
 Interview Techniques/questions
 Creation and delivery of a 3 week Employment Routeway course.
 Customer Service
 Retail
 Business Admin
 Team Building
 Motivation and Positive Attitudes
 Self Employment
In addition to the above I also create and implement individual learning plans for the
customers based on their initial assessments. Based on the results delivering accredited BTEC
Vocational Qualifications at Levels 1&2 including, Retail, Warehousing, Personal & Social
Development, Business Admin and Customer Service and positive attitudes and
motivation, improving the clients motivation, attitudes and self esteem.

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Intraining Ltd
Team Leader/Employment Adviser Nov 2011 – Aug 2012
Responsibilities and Duties
Within my role as Team Leader/ Employment Adviser I delivered 1-1 meetings and
group sessions with customers referred from the local Jobcentres onto the Community
Action Programme. Going out into the local community, promoting the benefits and
provision we could offer in order to source relevant placements.
 Managing a team of advisers and Tutor, reporting to the Operations Manager
 Mentoring them to deliver best SMART practices in order to achieve set
SLA’s and KPI’s
 Constructive and focussed job searching sessions
 Providing IAG on current job market, and vacancies.
 Sourcing Voluntary 26 week Placements from local employers within the not for
profit sector
 Client Visits
 H&S pre vets
 Signposting customers to relevant Organisations
 Any other duties as reasonably requested by my line manager
In addition to the above I was managing a Team of advisers providing guidance and
developing smarter working practices and ensuring all SLA’s and KPI’s are met and adhered
to. I was the main contact with the Prime contractor having regular appraisals and update
meetings
A4e Ltd
Tutor/Trainer June 2010 – Sept 2011
Responsibilities and Duties
My role as a Tutor Trainer requires me to deliver 1-1 meetings and group sessions with
variety of customers, either on a 121 basis or in a group session I deliver employability skills
in order for them to gain meaningful employment.
 Creating a working CV
 Creating Spec and Cover letters
 Constructive and focussed job searching sessions
 Providing IAG on current job market, and vacancies.
 Self Esteem and Motivation
 Basic IT skills
 Interview Techniques/questions
TNG Ltd
Placement Officer Jan 2010 – June 2010
Responsibilities and Duties
Within my role as a Placement Officer I delivered 1-1 meetings and group sessions with
customers referred from the local Jobcentres onto the Community Task Force Programme.
 Constructive and focussed job searching sessions
 Providing IAG on current job market, and vacancies.
 Sourcing Voluntary 13 week Placements from local employers.
 Client Visits
 H&S pre vets
 Signposting customers to relevant Organisations

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 Any other duties as reasonably requested by my line manager
Tilad Limited
Learning Facilitator – R2R Sept 2009 – Oct 2009
Responsibilities and Duties
 Running a Response to Redundancy Centre in Wolverhampton
 Dealing with short and long Term un-employed
 Giving IAG and support
 Identifying training requirements for Learners
 Progressing them through various on-line Learn Direct Courses, including FLT
theory
 Putting them forward for their FLT practical test
 Aiding them to find employment by various means and methods.
Delivering a range of workshops, including, Effective communication, Interview
Techniques, Building Self Esteem and Interview Questions, how to market yourself, job
search techniques, transferable skills. CV and covering letter writing
Tilad Limited
NVQ Assessor Dec 2008 – Sept 2009
Responsibilities and Duties
 Deliver Training and Assessment in BIT NVQ to candidates and learners
 Liaise with candidate employers in order to meet their business needs and the
individual needs of the candidate
 Liaise with Internal and External verifiers working at all times within their quality
requirements.
 Maintain a high standard of customer service and support within Tilad Learning
centres, customer premises and in my duties.
 Work to high quality standards and to the requirements of Awarding Bodies
associated with the qualification delivered by myself.
 Comply with Company Procedures including your responsibilities under the “Health
& Safety at Work Act”
 Any other duties as reasonably requested by my line manager.
A1 Assessors Qualification
BIT Level 3 NVQ
Twenty Four Seven Recruitment Services
On-Site Contract Management Sept 2008 – Dec 2008 (3 month Contract)
Responsibilities and Duties
 Responsibility for the recruitment of both EU and non-EU staff via Job centres,
 To ensure excellent Client relationships are upheld and their requirements met.
 Daily, weekly and monthly management reports to Head Office,
 Daily and weekly meetings with client.
 Complaint handling, training and induction courses
 Ensuring that all staff are fully compliant to work in the UK
 Day to day management of in excess of 100 staff
 Exceed client’s expectations.

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Achievements
Increased Gross Profit due to supplying additional staff, achieved by exceeding clients
SLA’s and targets.
Successfully secured 1st tier Preferred Supplier Status within one of the warehouses
Implemented 24-7 trainers to carry out all training requirements and inductions for new
starters in line with clients guidelines.
Blue Arrow Managed Services
Account Controller Oct 2007 – Sept 08
Responsibilities and Duties
 Managing 4 contracts On-Site
 Responsibility for the recruitment of both EU and non-EU staff via Job centres, Local
Newspaper advertisements, Mobile recruitment centre.
 To ensure excellent Client relationships are upheld and their KPI’s are met and
exceeded.
 Daily, weekly and monthly management Meetings
 Complaint handling, training and induction courses
 Ensuring all staff are fully compliant to work in the UK
 Monthly H&S and Partnership meetings with client.
 Day to day management of 100-200+ staff
 Exceed client’s expectations.
Achievements
Increased Gross Profit margins due to supplying additional staff sourced direct opposed to
2nd
tier.
Achieved by exceeding clients SLA’s and targets.
Increased number of active workers by 50% within 6mths
Successfully secured Master Vend Status within the warehouses
Initiated language learning courses in conjunction with local colleges.
Twenty Four Seven Recruitment Services
Contract Manager June 2006 – Oct2007
Responsibilities and Duties
 Responsibility for the recruitment of both EU and non-EU staff via Job centres, and
sourcing from overseas agencies.
 To ensure excellent Client relationships are upheld and their requirements met.
 Daily, weekly and monthly management reports to Head Office,
 Daily and weekly meetings with client.
 Complaint handling, training and induction courses
 Ensuring that all staff are fully compliant to work in the UK
 Monthly H&S and Partnership meetings with client.
 Day to day management in excess of 450 staff
 To exceed clients expectations.
Achievements
Increased Gross Profit due to supplying additional staff. Achieved by exceeding clients
SLA’s and targets.
Increased number of active workers by 60% within 6mths
Successfully secured 1st tier Preferred Supplier Status within one of the warehouses.
I initiated language learning courses in conjunction with local colleges.
Implemented 24-7 trainers to carry out all the training requirements for new starters.
Prior to the above dates I have completed over 4 years in SME Business Sales at Powergen
(Eon).

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In addition I have over 23 years experience within in the Print Trade.
Education and Qualifications
PTLLS – Level 4 Qualification 2013
A1 Assessors Qualification 2008
BIT Level 3 NVQ 2008
South Notts College of Further Education
4 Year City & Guilds Printing 1979 - 1983
Apprenticeship
Alderman William Derbyshire Comprehensive 1974 -1979
Educated to O Level Standards
Hobbies and Interests
In my spare time I follow Notts County, play 5-a-side football and keep fit by going to the
Gym
Excellent References Available on Reques

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