Slides covering the 16 competencies of Emotional Intelligence according to Hughes & Terrell 2012

1. Emotional Intelligence
Kris Mailepors
Director of Organizational Development
Catholic Medical Center
kmailepo@cmc-nh.org
tw: @krismailepors

2. Emotional Intelligence?
Our ability to identify and understand our
emotions and others’
…and how we control ours
Why should we care?
– Career?

3. Importance of work relationships
– Carnegie Institute of Technology: 85% of
Leadership Success is due to skills in
communicating, leading and negotiating,
attributing 15% to technical knowledge.
(Forbes 2012)
– I.Q. Does not significantly change over one’s
lifetime, but E.Q. can based on one’s desire to
learn and grow
(Psychology Today 2013)

4. Importance of work relationships
– EQ of leaders has a direct influence on workplace
climate; workplace climate influences metrics
like productivity, employee engagement, and
overall productivity
(Six Degrees 2013)
These Skills help create an environment where
employees can work effectively

5. Emotional Intelligence?
Our ability to identify and understand our
emotions and others’
…and how we control ours
Why else should we care?
– Relationships?
A bad relationship might not be your fault,
But it’s your responsibility

6. Emotional Intelligence?
This seminar covers 16 important skills
– These are not found in school
– These are not likely found in any employee
handbook
– Joint Commission does NOT make you do this
So why should people be good at these?

7. #1 Self-regard
• What is it?
– How we feel about ourselves
• Why should we care?
– Develop it; flexible, more confident, more secure
– Enjoying yourself makes you of better service to
others
• Score yourself 1-13

8. #2 Self-actualization
• What is it?
– Knowing your talents, capacity, ability. Having
various interests and pursuits.
• Why should we care?
– As you live up to your potential, satisfaction grows
– Ideally, this is a lifelong journey. What is it that you
long for?
• Score yourself 1-13

9. #3 Emotional Self-awareness
• What is it?
– How we feel; and why we are feeling that way
(how we feel is a ONE WORD emotion)
• Why should we care?
– React v Respond
• Score yourself 1-13

10. #4 Emotional Expression …(uh-oh)
• What is it?
– How accurately can we communicate?
– http://www.youtube.com/watch?v=2v8ZzvIbq30
• Why should we care?
– Does your organization preach a culture that we
ourselves need to live up to?
– Do you share feelings or observations? Do we actually let
people know this, or assume they should know?
• Score yourself 1-13

11. #5 Assertiveness
• What is it? 3 components
1. Ability to express emotion
2. Ability to express opinion, even when unpopular
3. Ability to stand up for personal rights
…without being aggressive or abusive
• Why should we care?
– Chutzpah!...be heard
Reticence∙∙∙∙∙∙∙∙∙∙Assertiveness ∙∙∙∙∙∙∙∙∙∙Aggressiveness
• Score yourself 1-13

12. #6 Independence
• What is it?
– Thinking without influence of others’ thoughts,
emotions. Sifting through the input
– It takes courage…why?
• Why should we care?
– It’s about relying on your own judgment enough to
trust it.
– It’s about not having your confidence tied to
anything out of your control
• Score yourself 1-13

13. #7 Interpersonal Relationships
• What is it?
– The arena where we put EQ into practice
– They are mutually satisfying
(what do I get? what do I give?)…render some control
– How many is too many?
• Why should we care?
– We’re not wired to be isolated
– We must get better at sharing resources
• Score yourself 1-13

14. #8 Empathy
• What is it?
– Understand, be aware of, and be sensitive to the
feelings/thoughts/experiences of another
– “reading” people…not reacting to people
• Why should we care?
– It’s the only way we can give people feedback
– As our world moves faster, we take less time to pay
attention to others
– Dramatically more accurate communication
– Collaboration
• Score yourself 1-13

15. #9 Social Responsibility
• What is it?
– Assuming responsibility for well-being of the group
• Why should we care?
– Competition v Collaboration
– Value your social engagements (meetings, church)
• Score yourself 1-13

16. #10 Problem Solving (really?)
• What is it?
– We almost never solve hard problems with facts alone
– Emotions have an effect on decision making
– We don’t just confront the problem, we confront, accept
and resolve the emotional challenges that accompany them
• Why should we care?
– We all do this anyway 
• Score yourself 1-13

17. #11 Reality Testing
• What is it?
– Knowing what is actually happening
– Do we “prepare ourselves” for certain situations?
• Why should we care?
– We only see reality through our own perceptions
– These questions/tests are critical
Open your “critical eye”
Check in with yourself… “why am I ______?”
• Score yourself 1-13

18. #12 Impulse Control
• What is it?
– An urge that compels us to act
– Can be helpful or harmful
• Why should we care?
– Many of us are action oriented (Type A)
– Action-oriented people don’t usually notice their
WAKE
– Controlling impulses improves SELF REGARD
• Score yourself 1-13

19. #13 Flexibility
• What is it?
– Adjusting to circumstances w/o compromising core
values
– Willing to yield to the influence of others
– Adaptable, tolerant, thinks on their feet
• Why should we care?
– Change is everywhere
– Complainers? “should be” …too stuck to core
• Score yourself 1-13

20. #14 Stress Tolerance
• What is it?
– Not a question of if, rather when & how often
– Causes fight or flight response, even if none is required
• Why should we care?
– Analyze situation better and resourcefully deal
– Can’t manage stress? Cant live well, can’t function optimally
• Score yourself 1-13

21. #15 Optimism
• What is it?
– Silver lining… but why is it hard sometimes?
– Reality and the people in it are essentially good
– Any negative outcome is a temporary setback
• Why should we care?
– Physical health, persistence, flexibility, Self regard
• Score yourself 1-13

22. #16 Happiness & Well-Being
• What is it?
– Satisfaction, having or getting what we desire
• Why should we care?
– Linked to everything we do and how well we do it
– If you want to be happy….
• Score yourself 1-13

23. So where are you?
• What was your high score?
• What was your low score?
• Add your aggregate, this is your EQ until you
make effort to improve your low scores

24. So where are you?
160+ = Emotional Genius and it serves you well
– Select your two lowest competencies and learn
to be better at them
– Next year: select two more

25. So where are you?
105-159 = You are in the bell curve. In order to
differentiate yourself, you should focus on both
your highest competency AND your lowest
Why?

26. So where are you?
Under 105 = You may be functionally disabled
emotionally.
http://www.youtube.com/watch?v=YOn4vg0JIAo
Your starting point is to take your STRENGTHS
and work on making them great, others will
follow. This is your easiest path to
improvement

27. Emotional Intelligence
Comments?
Kris Mailepors
Director of Organizational Development
Catholic Medical Center
kmailepo@cmc-nh.org
tw: @krismailepors