One resounding question faced by all businesses is "What are my customers saying about my product/service?" Knowlarity's AI-powered business communication solutions empower you with tools and knowledge to enhance your customer experience, gauge their sentiment, make strategies driven by deep analytics and thereby reduce churn. The personalized, intelligent IVR can now interact with you in a human-like voice and self-solve your basic problems proactively, the text-to-speech feature can spot specific, relevant keywords to indicate the happiness metrics of your clients and detailed, customized reports pertaining to a specific business problem can help drive future innovations and business strategies.

1. Knowlarity Artificial Intelligence Experience
Date / Revision
number
KATIE

2. The most STRATEGIC thing you can do
Is to RETAIN your customers.

3. Do you know what
your customers are saying about you?

4. Transformative Power of AI
in BUSINESS COMMUNICATIONS

5. KATIE: Knowlarity Artificial Intelligence Experience
The KATIE platform enables advanced level of analytics and automation when
layered
over our Super Receptionist Cloud Telephony Platform
KATIE
TEXT TO
SPEECH
(TTS)
AUTOMATED
SPEECH
RECOGNITION
(ASR)
ADVANCED
CUSTOM
REPORTS

6. Text to Speech [TTS]
COMPLETE
PROCESSING OF
DATA TO
MAKE CALLS
DATA-BASE
IS UPLOADED
WITH NUMBERS
AND OTHER
DYNAMIC DATA
DATA SENT TO
KNOWLARITY’S
CLOUD
CALL BLAST
READY WITH
ALL THE
RESPECTIVE
DATA
PARALLEL CALLS
ARE MADE
TO RESPECTIVE
CUSTOMERS WITH
CUSTOMISED
MESSAGE
FEATURES
• Voice quality is near human
• Special effects: volume & pitch control, whisper
• Multiple accents and local regional languages
APPLICATION AREAS
• Automated Reminders
• Automated KYC Verification
• Appointment Booking
• OTP sharing
• Order confirmation

7. Automated Speech Recognition [ASR]
KEYWORDS
ARE SET
AT THE
BACKEND
PHONE
CALL IS
MADE ON
KNOWLARITY
CALL
RECORDING
IS PROCESSED
THROUGH
KATIE
KEYWORDS
ARE PROCESSED
AS OUTPUT
FEATURES
• Full transcription of Voicemail OR spot keywords
/ phrases
• Detect presence & frequency of words/ phrases
• Support HINGLISH & 8 other local Indian
languages
APPLICATION AREAS
• Quality Checks
• Script adherence
• Operational intelligence
• Voice based IVR
• Management Dashboard

8. Qualify your leads with OBD + TTS + Caller id
IVR
Response
YE
S!
Lead pushed
to agent
Lead moved out
Retry on failed calls
With max limit of 3 &
successful calls will again be
pushed to IVR response
Leads in
your
CRM
NO
!
OBD blast with
TTS and fixed caller id

9. Get key insights from your calls
Keyword spotting
using ASR
Custom analytics
Dashboard gives key
insights on your spotted
keywords
Multiple leads pushed to CRM
after
processing call recording for
keyword spotting
Lead Pushed
to agent

10. Filter calls in Knowlarity call logs based on keywords

11. Detailed reports and Analysis enabled based on keyword and other
parameters
Conduct
trend reports
on most
important
key words.
Word
clouds give a
Snapshot view
of most
frequently used
keywords.
Keyword
reports
can be generated
by different cuts -
teams, regions,
users, etc.

12. • We are the LEADER in emerging markets and the LARGEST PSTN CLOUD TELEPHONY
COMPANY
in the world.
• We are trusted by 15,000 businesses across 65 COUNTRIES and 25 INDUSTRIES.
• We manage SCALE. We process 2 MILLION CALLS PER HOUR on a typical day.
• We are LOVED by many. We’ve got 75+ AWARDS, 100+ MEDIA RECOGNITIONS and
counting.

13. Award
s
Media
Awarded 75+ Awards And Counting 100+ Media Recognitions And Counting

14. DUBAI based leading Private Equity firm. Leading emerging
markets-focused telecoms, media and digital advisory and
investments firm.
SILICON VALLEY, USA -based venture capital investment
fund investing in
major technology companies in the world.
LEADING AMERICAN venture capital firm. The firm is
located in
Menlo Park, California and mainly focuses on the technology
industry
World class investors back
us

15. Thank
you