Percipia has unveiled several new solutions areas in 2019. These include Lenovo’s Smart Devices with near-future AI integration, Employee Safety and Asset Tracking solutions with TraknProtect, and further smart display integration for AEI’s new guest room devices.
Take a deeper dive into understanding how this new solution sets both expand or further compliment Percipia existing solutions set for full-service hospitality, casino gaming, and corporate conference centers.
2. Today’s Agenda
Overview of Percipia’s New and Existing Solutions
Dive into Percipia’s New Partnerships and how they
Elevate Percipia’s Hospitality Suite
Q & A from the audience
3. Our Solutions are OPEN
● Open to integrate with any third-party technology,
such as your POS, Spa Software, HotSOS,
OpenTable, and many more
● Open to creating any new features request to meet a
single customer’s wants or needs
● Open to integrate with your meeting
space software
● Open to being cloud-based, whether private, public
or hybrid
● Our software solutions are open to run on any
hardware manufacturer you choose
● Being this OPEN will prevent you from being BOXED-
IN from future technologies
4. ● Lenovo Smart Devices bring AI Voice
capable smart displays into your hotel
guest rooms. AI Voice with Percipia
coming later this year!
● AEi’s next-generation displays further
extend Percipia’s Parallax
Applications into new markets
including Cruise Ships
● TraknProtect’s BLE based software
provides legally compliant employee
safety button with advanced
notification and tracking. Hotels can
also track their visiting vendor’s and
help locate your property’s assets
Our newest solutions at a Glance
6. PMS
Agilysys Visual One
Agilysys LMS
Amadeus
Cendant
Cenium
Fairfield proprietary
Galaxy
Guestware
Hilton OnQ
Hotelogix
Hyatt vacation Club
Infor
Innkeeper's
IQware
Jonas
Knowcross
Maestro
Marriott
Parallax Key Integrations
Mews
Micros opera
Monolith
MSI
Resort Suite
Sabre
Skywire
SMS
Springer-Miller
Stayntouch
Timeshareware
Visual Matrix
WebRezPro
Wyndham Vacation Club
POS
Oracle Micros
Agilysys Infogenesis
Aloha
ROOM CONTROLS
Honeywell Inncom
Crestron
Interel
Control4
SALES & CATERING
Amadeus Delphi
Agilysys Sales & Catering
PBX
Frequency PBX
Avaya IP Office
Cisco Call Manager
NEC
WORKFLOW AUTOMATION
ALICE
Guestware
Knowcross
MTech HotSOS
CALL ACCOUNTING
Informant CAS
Jazz
Homisco
Metropolis
SERVICES
CVPS Valet
Rewards Programs
OpenTable
ALICE Concierge
GoConcierge
Google Maps
Google Analytics
GeoFence
RESERVATIONS
OpenTable
SpaSoft
SpaBiz
Agilysys V1 Spa
Agilysys V1 Golf
Agilysys V1 Club
GIFT CARD
Givex
7. ● Parallax provides a suite of hospitality functionality for
Percipia’s Frequency PBX as well as Avaya's IP Office, NEC,
and Cisco’s Unified
Communications Manager.
● Parallax is also the engine behind our Latitude solution
providing further integration with your PMS and adding
integration from your POS, Smart Room Controls, Workflow
Automation, Golf, Spa, Salon and Concierge
software programs
● Parallax has a comprehensive suite of applications for
screen-based IP phones. Applications may
be customized.
● Parallax operates on non-proprietary hardware.
● Parallax supports virtualization such as VMware and Hyper-V,
reducing equipment and costs.
Parallax
8. ● FREQUENCY PBX is an affordable Internet Protocol (IP)
phone system designed specifically for the
hospitality industry
● Frequency is based on Session Initiation Protocol (SIP)
allowing you to choose the equipment best suited for your
hotel’s profile and budget
● Frequency PBX works with both SIP and
analog phones
● Frequency PBX comes with Parallax and Precision Voicemail
for admin and guest extensions.
● Frequency PBX offers all features and functionality
as competitors.
● Frequency PBX utilizes non-proprietary architecture
and hardware
Frequency PBX
9. ● PMS controls Room Move powered by
Parallax
● PMS controls Room Swap powered
by Parallax
● Suite Feature
● Ad-Hoc Suite Feature
● Custom Welcome
● Voice Mail Archive and Email Forward
powered
by Precision VM
● Housekeeping Status powered by Parallax
● Software Redundancy
Frequency PBX – Differentiators
10. ● FREQUENCY OPERATOR allows you
to view specific activity on your
Frequency PBX, such as who is on a
call, length of calls, which calls are on
hold, calls in queue, and much more.
● Through your web browser, you have
the power to control, listen/whisper,
monitor, and transfer phone call activity.
Frequency Operator
11. ● Enhanced 911 notification notifies hotel security
and anyone else on the property via CALL,
SMS, EMAIL, or PC Screen Pop-up notification
immediately when a 911 call is dialed – this
allows hotel personnel to triage the situation
until first responders arrive on-site.
● Emergency notifications are a feature in
Frequency PBX, Parallax and Informant CAS.
Percipia’s 911 Solutions
12. ● Mobile applications for the hospitality industry available on:
○ Guest Mobile Device (BYOD) Phone or Tablet
○ Guest Room Android Phones
○ Guest Room Tablets
● Provide a multimedia experience of information about your hotel for
your guests to explore.
○ Your staff can update as frequently as you desire
○ Replaces the need for printed materials in the room
● Send notifications to your guests to instantly to communicate or
promote marketing and property announcements
● Guests can one touch message or speak to the specific hotel group
● Does not require you replace your current phone system
● Certified extension on your Frequency, Avaya, NEC or CISCO
phone system
Latitude
13. Customization of
Latitude is specific to
each property; their
brand, guest
demographic, and
integrated technology
Customization
14. ● Custom mobile application for
iOS or Android that works
before or after the guests’ “stay”
● Integration possibilities to
property PBX and PMS for
additional functionality during
the “stay”
Latitude for Guest: BYOD
15. Fully customizable in-room device
that delivers
● Digitally Updated Property Information
● Digitally Updated Events and Promotions
● Internet-based Time and Weather
● Wake-Up Call
● Streaming Radio Services
● Messaging Services
● Hardware Agnostic
● PBX Agnostic
● Integration to other Technologies Available
Latitude Guestroom
16. Content Management
System (CMS)
Cross-promote Sister
Properties
In-Room Controls -
Honeywell: Inncom
Integration
Loyalty Rewards Integration
Google Analytics
Property Events Calendar
Guest Flight Status
Hotel Directory
Comment Card
Maps & Direction
Message Chat
Multi-Language
Dining Menus
PMS Integration
Guest Name Display on
Device
Room Number
Latitude Guestroom Integrations
Workflow Automation
Integration
Local Area Attractions
Make-A-Request
Express Checkout
Housekeeping Request
Maintenance Request
Room Service
Table Reservation
Transportation/Taxi/Uber
Check-in/out Dates
Push Notifications
Social Media Integration
Spa & Wellness
Guest Survey
Sales & Catering Integration
Weather API
...and More
17. ● Adjust on the fly what items are or are not available
that day for your guests.
● Visual pictures of your food and beverage items
increase the likelihood of guest ordering.
● Everything from your guest reviewing the menu to
order can be initiated from this pane of glass.
● Percipia has integrations with Micros, Agilysys and
Aloha Point of Sale (POS) solutions. If you have a
different provider, we can reach out and see if we
can work together.
Integrate a digital room service menu via your
POS into your guest room
18. ● Offer a complete menu of Spa services with or
without companion video clips.
● Review what services are still available for
reservation for a specific time or day.
● Offer guest the ability to reserve a specific spa
service to be billed to their folio.
● Percipia can work with SpaSoft to allow your guest to
review availability and book spa services from
this device.
Allow your guests to review, select and reserve
spa services 24/7
19. ● What are your guest’s common
requests from housekeeping during their
stay?
● Allow the guest to choose from a list of
available requests that integrates
directly with HotSOS for tracking
guest requests.
● With a touch of a button, guests
instantly notify housekeeping to service
their suite.
Integrate with HotSOS or ALICE for room
requests - including make-up room
20. ● Guests can turn on privacy feature which
notifies staff to not disturb. Goodbye
doorknob signs!
● Your lock company can provide an
external light that goes on and off to
indicate guest’s request for privacy.
● Percipia can work with your lock vendor
to create a visual Do Not Disturb external
indicator that your guest would control
from this device
Allow your suite guests to request total privacy
with a touch of button
21. ● Your guests interact with all
technologies under a single screen.
● The final version of this solution will be
custom designed with your marketing
and hotel operations team - to ensure
we provide the in-room experience your
guests expect.
● There is a built-in Content Management
System (CMS) for your staff to send
push notifications and make
informational and menu changes.
Latitude Summary
23. ● Lenovo and Percipia’s new partnership
will position the hospitality industry to
introduce a robust AI Voice solution for
the guest room.
● Whether it’s Google Assistant or
Amazon’s Alexa guest have the option to
leverage Lenovo’s devices for all their
hospitality needs via touch display and/or
voice commands.
● Coming later this year!
Phase 2: AI Voice
24. Safety Buttons
● Exact location once activated & ongoing tracking
● Multiple modes of receiving alerts
● Incident logging & documentation
Tray Tracking
● Increase – cleanliness of hotel hallways & areas
● Decrease – time to pick-up used room trays
Asset Tracking
● Decrease – time to locate items
● Capital cost savings – with analytics based inventory decisions
Vendor/Staff Tracking
● Safety – Keep vendors out of unwanted areas
● Insights – Smarter labor management
Percipia further extends its “Back of House”
solutions with TrakNProtect Strategic Partnership
25. A long term problem that now is addressed across the nation
26. A long term problem that now is be addressed across the nation
27. A long term problem that now is be addressed across the nation
28. Providing a safer environment for your staff & guests.
TrakNProtect Safety Buttons
29.
30. BLE Beacon & Wi-Fi technology that allows hotels track their important assets –
and protect their most important asset – their employees.
TraknProtect Technology
31. Mobile App & Web Portal
TraknProtect – Safety Module