Kiona A. Sherman is seeking a position utilizing her customer service and interpersonal skills. She is currently attending the University of Phoenix pursuing a BS in Business Management. She has a diploma from Prism Career Institute in Medical Billing and Coding. Her experience includes over 2 years as a Customer Service Representative for Philly 311, where she assisted customers and entered service requests. She is proficient in Microsoft Office, medical billing software, and has experience with data entry, record keeping, and customer support.

1. Kiona A. Sherman
1006 E Vernon Rd., Philadelphia, PA 19150
kiona.sherman@yahoo.com
267-974-3259
OBJECTIVE: To obtain a position with a company that provides opportunities to enhance
and utilize my customer service and interpersonal skills, while applying my current education
in business.
EDUCATION:
University of Phoenix Philadelphia,
PA
BS Business Management, Attending 10/2011- Present
Prism Career Institute Philadelphia,
PA
Medical Billing and Coding, Diploma Awarded 11/2008-5/2010
COMPUTER APPLICATIONS:
Microsoft Outlook, Word, Excel, PowerPoint, Lotus Notes, Medisoft systems, Windows XP,
Vista, NOVO, FTS, City Maps, Hansen, Salesforce
SKILLS:
• Able to adapt to change quickly and easily
• Great communication skills; work well with others, as well as independently
• Excellent telephone etiquette
• Proficient in prioritizing and with deadlines
EXPERIENCE:
Philly 311 Philadelphia,
PA
Administrative Volunteer 7/2011-12/2011
Customer Service Representative 1/2012-12/2014
• Assisted Project Coordinator with administrative projects
• Received inbound/Made outbound customer calls
• Provided customers with City-Government information
• Entered service requests for various city departments
• Recorded complaints/opinions for the Mayor’s office
• Connected customer calls to Police dispatchers
MedRisk King of Prussia,
PA
Temporary Customer Support 4/2011
• Entered/maintained database information
• Determined compensability of Workers’ Compensation claims
• Referred files and documents for investigation and auditing
Philadelphia Workforce Development Corp Philadelphia,
PA
Intern 2/2011-4/2011
• Created Excel Spreadsheet to enter, edit, and scan electronic records
• Organized and filed contracts, memos, and correspondences efficiently

2. • Assisted Sr. Contract Analysts in monitoring budgets and contracts
• Assisted Sr. Project Monitor in interviewing process
• Responsible for Data Entry into Weekly Subcontractor Performance Reports
Delaware Valley Phys. Medicine Philadelphia,
PA
Medical Biller and Coder 12/2009-6/2010
• Kept record of patient files
• Networked with various insurance companies to verify coverage
• Responsible for processing inbound/outbound calls
• Processed ICD-9/CPT codes