1. Jocelyn Harris
1843 Magnolia, Newport, MI 48166
(313) 595-6483
ebonyivory@chartermi.net
Skills and Abilities Software Utilized
Outlook Word Automotive Issue Management (AIMS)
SharePoint Access World Environment Resources Services (WERS)
Excel PowerPoint Global Prototype Release Information Systems (GPIRS DDL)
Publisher Meet Me Line (MML)
Ford Personal Management Systems (FPMS)
Proffs
Profile
More than 7 years’ successful experience in customer service and support with recognized strengths in account
maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive
procedures.
Possess solid computer skills. Excellent working knowledge Microsoft Excel, Microsoft Word, Power Point.
A team player, acknowledged as “Total Quality Customer Service Professional.”
Process payroll time cards, accounts payable, manifest, bill of lading data entry, tracking, processing invoices,
and maintain/update accurate inventories.
Employment History:
Crystal Flash,
Monroe, MI
2015 - Present
Customer Service Representative
Work with 28 sales professionals covering 2 states (Rhode Island and Connecticut),
responsible for more than 3,800 individual and corporate accounts.
Support sales reps in opening new accounts and upgrading existing service.
Quickly and effectively solve customer challenges.
Maintain quality control/satisfaction records, constantly seeking new ways to
improve customer service.
Independent Care
Specialist
Newport, MI
09/2008 - 07/2014
Caregiver For My Elderly Parent
The key responsibilities involved collaboration with national stateincluding community
services on independent living.
Development of individualized independent living initiatives and service plans. Research
innovative medical effective resources for elderly. Prepared yearly reports while
maintaining records and updates on client health.
Aerotek /Delphi
Automotive
Dearborn, MI
09/2003 - 07/2008
Technical Administrative Assistant
Maintained Covisint access for Delphi supplier while supporting Ford Motor Company.
Migrated critical data for engineering personal.
Authored rites for granting access to Share Point web cabinet. Accessed multiple
software to order, release and schedule pickups of automotive parts for build projects.
Secured bailment’s for automotive parts. Processed domestic and international travel
arrangements. Booked itinerary and activity venue(s) and ensured presentation packages

2. were delivered properly.
Scheduled vehicle’s for pick up and transport for road trips testing. Set up meet me line
conferences and refreshments. Scan and faxed documents, prepared presentation
booklets, burned presentation CD’s.
Kelly Services /
Ford Motor
Company
Dearborn, MI
10/1998 - 11/2002
Administrative Assistant
Prepared Excel spreadsheet and tracked progress for Ford Technical Education
Program.
Maintained and scheduled meetings in Outlook for multiple supervisors.
Arranged U.S. and International travel to Europe, audio conference. Collated data for
departmental expense reports.
Cataloged personal access and approved time cards.
Academic Education:
Master of Arts Major: Organizational Leadership
Bachelors of Arts Major: Multidisciplinary
December 2014 Siena Heights University
December 2011 Siena Heights University
Acquired Certifications:
Customer Service, Ford Training Facility: Dearborn, MI
Safe Transportation of Hazardous Waste: Detroit, MI
Resident Management, Great Lakes Academy: Warren, MI
Parents and Computers Teaching Students: Detroit, MI
Outstanding Volunteerism Support Area “A” Schools: Detroit, MI
Certificate of Appreciation Conscientious Devotion Outer Drive Hospital: Lincoln, MI
Privileged Activities: Member of Detroit Science Center, Henry Ford Museum and Detroit Institute of Arts