This document is a resume for Darlene J. Koop that highlights her over 8 years of experience in office administration. It lists her contact information, overview of skills which include document control and improving efficiency. It then details her professional experience working in various administrative roles for companies in Edmonton, Ukraine, Thunder Bay and Cambridge, demonstrating skills like managing phone calls, compiling documentation, and providing clerical support. It concludes with her education and interests including published writing and volunteer work.

1. DARLENE J. KOOP
#104, 15519-98 Ave NW, Edmonton, AB T5P 4N6
Phone: (780) 235-4083 | Email: darlenejoykoop@gmail.com
linkedin.com/in/darlene-koop
OVERVIEW
Self-motivated individual with over 8 years of experience in office administration. Has an extensive
background in document control, manual creation and format, and improving administrative efficiency.
Proven team player, with strong organization and time-management skills.
 Policies & Procedures
 Customer Service
 Microsoft Office Suite
 Research & Data Entry
 Data & File Management
 Writing & Communication
PROFESSIONAL EXPERIENCE
CTS Industries Ltd., Edmonton, AB 2014 – 2016
Office Administrator
 Answered and managed 40+ phone calls/day
 Improved efficiency by expediting Purchase Orders
 Compiled and maintained project documentation
 Formatted company QA and H & S Manuals
 Organized and maintained internal filing system
Evangelical Free Church of Canada Mission, Ukraine 2012 – 2014
Missionary Apprentice  Children’s Ministry, Teaching English
Superior Propane, Thunder Bay, ON 2009 – 2011
Administrative Assistant, Credit & Collections
 Prepared customer account statements & invoices
 Provided clerical support to 20+ service reps
 Assisted in processing customer refunds
 Provided timely resolutions to customer issues
Scholars Education Centre, Thunder Bay, ON 2009
Office Administrator
 Prepared daily reports and correspondence
 Created promotional materials
 Processed mail, payments & courier shipments
 Managed office supplies inventory
Partners In Rehab, Thunder Bay, ON 2006 – 2008
Receptionist
 Managed high volume of incoming calls & faxes
 Maintained client files for 12+ therapists
 Prepared daily reports and correspondence
 Organized and maintained internal filing system
Comfort Inn Hotel & Suites, Cambridge, ON 2005 – 2006
Front Desk Clerk, Administrator
EDUCATION
 SEND International Language School (Russian Language Study Certificate) 2012 – 2013
 Peace River Bible Institute (2-Year Certificate of Christian Studies) 2004
INTERESTS / ACTIVITIES
 Self-published Author (Creative Writing / Fiction) 2012 – Present
 Volunteer Editor (SEEDBED – Pioneers Canada) 2009 – 2010
 Volunteer Sunday School Teacher 2005 – Present