1. MARTHA IVANIA ALEMAN
310 – 90 Parma Court
Toronto ON M4A 1A6
Email: aleman_m2000@yahoo.ca Home: (647)341-3403 Cell: (416)648-7420
OBJECTIVE: To obtain a long term position as an Administrative Assistant.
HIGHLIGHTS OF QUALIFICATIONS
 More than 10 years of experience providing excellent customer service in high volume, fast
paced environments
 Background in a wide variety of administrative services support
 Proficient in Word, Excel, PowerPoint, Access,Publisher, the internet and social media outlets
 Enthusiastic and professional telephone manners and office etiquette
 Patient personality with great empathy and a genuine desire to help
 Skilled in developing good personal relations with members of the public
 Exercises confidentiality with all staff and client matters
 Self-starter, quick to learn new skills and adapt to new situations
 Possess advanced time management skills to finish tasks in an efficient manner
 Fluent in both English and Spanish
RELEVANT EXPERIENCE
Payroll Administration (Real Estate)
 Process payroll for closed deals
 Prepare BTVs and Return of Deposits
 Prepare advances,FIT,RRSP,HST cheques for realtors as requested
 Responsible for mailing balance of commission cheques to cooperating brokerages
 Responsible for requesting missing paperwork from realtors and other brokerages
 Assist with other duties such as entering deals in Lonewolf system, search archives
documents as requested, filling, etc.
Administrative Support
 Performed generaloffice duties such as filling, copying, scanning and faxing
 Distributed incoming correspondence,faxes and emails
 Ordered courier for realtors over the phone and email prioritizing rush delivery orders
 Tracked courier orders on the internet, both locally and internationally
 Prepared realestate forms involved in buying, selling, renting and marketing materials
 Uploaded, terminated, edited and re-ran listings into the MLS as requested
 Created letters and memos when requested
Customer Service
 Answered telephone enquiries and directed them to appropriate parties
 Relayed messages to realtors using the Quick Office Commander software
 Booked and confirmed appointments for realtors pertaining to home viewings
 Acted as a liaison between realtors and clients when difficulties arose
 Diplomatically answered questions and concerns from unsatisfied clients
 Confer with prospective customer and provided information about services and fees
 Greeted clients in a courteous and professional manner and informed them about services
available
 Assisted clients with the use of computers and other resources available

2. EMPLOYMENT HISTORY
Payroll Administrator/Real Estate, ReMax Hallmark 2013-present
Real Estate Secretary/Receptionist,Sutton Group Associates Realty Inc. 2011 – 2012
Real Estate Secretary/Receptionist,Homelife Champions Realty Inc. 2009 – 2010
Customer Service Representative,Speedtrek International Courier 2007 – 2008
Receptionist, Career Employment Resource Centre 2004 – 2005
EDUCATION
Administrative Assistant/Business Administrator – Canadian Business College, Toronto, ON