1. Lauren Rose Heldt
2150 W. Alameda Rd. #1296 (602) 459-6168
Phoenix, AZ 85085 lauren.r.heldt@gmail.com
CAREER SUMMARY
Customer service professional with nine years’ experience in a face-to-face sales industry. Confident in
suggesting products for customers based on needs and wants. Communication major who excels in
building relationships through in-person and over the phone interactions
EDUCATION
Arizona State University, Tempe, AZ
Bachelor of Science, Communication
Summa Cum Laude
Cumulative GPA: 3.9
December 2014
Paradise Valley Community College, Phoenix, AZ
Associate of Arts
With Highest Distinction
Cumulative GPA: 4.0
December 2011
AWARDS
Dean’s List, Arizona State University 2012-2014
For exemplary academic performance, achieving a 3. 5 GPA or higher
Maricopa Alliance Scholarship 2012-2014
Awarded for academic achievement
SKILLS
 Excellent written and oral communication skills
 Ability to adapt quickly to new situations
 Strong organizational and time management skills
 Self-motivated, responsible and enthusiastic
 Excels at multitasking and attention to detail
 Exceptional at anticipating, and providing high quality services to customers
 Computer skills, including MS Office applications, email, online navigation
EMPLOYMENT EXPERIENC E
Zipps Sports Grill, Scottsdale, AZ
Bartender, Server & Trainer
Responsible for sales, customer service, and teamwork; multi-tasking in high
pressure situations; communicating effectively with the public; training new
employees.
2013 – Present
Mimi’s Café, Phoenix, AZ
Hostess, Server
Responsible for fostering a welcoming environment, accuracy of orders, time
management, and taking care of guest’s needs.
2007 - 2013