1. Sha Pollard
Phone: 214-714-2676 | email: kinshasa26@att.net | Address: 1110 E. Wintergreen Rd., DeSoto, TX 75115
Objective
My objective is to locate an organization that will allow me to expand my knowledge and experience in the field of
business with an administrative, clerical, or property management setting.
Credentials
Rent and Income Calculation/Tax Credit/Income Eligibility Certification Achieved in 2009
Award certificate for receiving a HUD REAC Inspection score of 98 at Little Mexico
Village
Achieved in 2015
Experience
Assistant Property Manager, Dallas Housing Authority, Dallas, TX Jan.2008-Feb.2016
I acted as a supervisor of a public housing property with Dallas Housing Authority. I worked
closely with maintenance staff and implemented a preventative maintenance program for
all systems and structures at the property. I worked closely with the Intake and
Placement department to re-lease vacant ready units as quickly as possible. Administered
an annual operating budget for the property was an essential part of my position. My
position required for me to track monthly rent and charges in addition to rent collected at
the property. I worked with onsite and remote service providers to support the social
needs or opportunity for growth for residents. I also prepared paperwork for lease
terminations and attended court on nonpayment lease termination cases. Enforcing the
DHA lease against residents who violate it and preparing paperwork for “cause” evictions
and forwarding paperwork to the DHA Legal Office was a very imperative role. I showed
and leased units to prospective residents, including orientation at the time of lease
signing, managing resident move-in, move-out, transfers and eviction proceedings.
Resolving tenant complaints was another important daily task. I walked the grounds and
buildings at least daily to assure they were kept in a safe, sanitary, and decent manner.
Coordinating with the Dallas Police and security officers on property and updating incident
reports was very significant to keep the property crime rate at a minimum. I also
scheduled and completed annual and housekeeping inspections to assure units have been
properly made ready and occupancy is maintained to DHA standards. I also prepared
properties for HUD REAC annual inspections. I performed clerical and administrative
duties including data entry, prepared and processed various documents and maintained
confidential files.

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Office Support Specialist/Receptionist (Executive Office), Dallas Housing Authority,
Dallas, TX
I performed varied secretarial and clerical work requiring exercise of independent
judgment and initiative. I reported to the Executive Assistant for the President/CEO. My
knowledge consisted of operating the telephone system, receiving and distributing all
outside mail to the various departments in the agency, and acting as a receptionist for the
Executive Offices. I created and updated files and information; ordered supplies and
materials. I also typed correspondences, memoranda, and other documents from rough
draft or other sources. I helped to prepare the board room for Board meetings and also
ordered catering for the Board meetings. Applied knowledge of Agency's forms,
procedure, and programs in the processing of clerical work. I supported the relationship
between DHA and the population by demonstrating courteous and cooperative behavior
when interacting with clients, visitors, and DHA staff. I enthusiastically promoted the
President/CEO's priorities for the operations of DHA. I also produced a document control
system on a daily basis that helped track, manage, and store documents related to Section
8 and public housing inquiries. Maintaining absolute confidentiality of work-related
issues, client records, and DHA information was the most vital part of my position.
Sept. 2006-Jan. 2008
Education
High School Diploma, DeSoto High School 1993-1997
Accounting Major, Dallas County Community College District, Dallas, TX 1998- 2003
62 college credit hours
Qualifications
My qualifications include my knowledge of Microsoft Windows and Office software. I have
experience in Microsoft Word, Outlook, Access, PowerPoint, Publisher, and Excel. I
possess five years’ experience with the Yardi software Visual Homes in my property
management practice. I have proficiency of typing 45 wpm, data entry skills, 10-key
typing, and some knowledge of accounting principles. I also have nine years’ experience
in office/clerical assignments such as faxing, copying, typing documents/memorandums. I
have two years of mailroom experience which I have sorted and distributed mail within a
company. I have familiarity of TAA policies and HUD regulations. I have an ability to take
directions from management favorably and I will participate fully as a member of a work
team. I have expertise of interacting with people of different social, economic, and
ethnic backgrounds. I also maintain strong professional customer service skills and I have
a pleasant attitude. I have the ability to function independently and I am a great
multitasker. One of my strengths is that I successfully complete assignments with limited
supervision. I also excel in working relationships and am very reliable and responsible. I

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possess superb oral and written communication skills. I love to help others and also
would aspire to support a business to have an inviting and appealing customer service
environment.