1. Kimberly Ellis Gardner
210 Trailing Pine Lane
Cleveland, NC 27013
336-403-5875
hairod@yahoo.com
SUMMARY
A friendly,adaptable,andteamorientedprofessional wholearnsquicklyandproducesqualitywork
throughpositive workingrelationshipswithcolleaguesatall levelsof the organization. Recognizedfor
abilitytocommunicate effectivelywithpeopleof all agesandbackgrounds. Anexperiencedsupervisor
and trainerskilledat providingcleardirection andinmotivatingteammemberstoachieve personaland
organizational goalsandobjectives.
PROFESSIONAL EXPERIENCE
Novant Health, Winston-Salem,NC 1996 – 2016
Supervisor/ManagerCommunicationServicesandClerical Staff,WinstonSalemHealthCare,2000 - 2016
 Managed systemadministrationof PBX,AvayaContactCentercall routingsoftware andCall
Pilotvoice mail system.
 Performedall moves/adds/changesof telephone equipmentfor350 endusers
 Supervisedastaff of nine PatientService Coordinators
 Developedanimprovedwayof handlingincomingcallsandthenimplementedanew Call Center
for Internal Medicine Departmentthatbetterhandledcall volume andpatientresolution.
 Monitoredcall volume toensure adequate coverageandresponse timesandalsorandomly
monitoredphone callstoensure optimalservicetopatientsandothercustomers.
 Approvedandeditedemployeestime throughAPI/PeopleSoft
 Trainedstaff inschedulingonprovidercalendarsinEpicElectronicRecord
 Recruitedandinterviewedclericalstaff tobettermaintainoptimalstaffinglevelsforoffice
operations.
 Maintainedexcellentworkingrelationshipswithphysiciansandpeers.
Administrative Assist. toDirectorof NursingandAdministrator,SpringwoodCare Center,1996 - 2000
 Efficientlyhandledadministrativemattersincludingscreeningcalls,managing calendars,
planningmeetings,makingtravel arrangements,composingdocumentsandorganizingthe
office forefficiency.
 Assistedstaff,DON andAdministratorduringstate inspectionsof nursinghome. Involvedin
planof correctionssubmittedtoState agenciesand inspectors.
 Maintainedpagerstoinclude activationsfornew Nurse Managers. Responsible formaintaining
spreadsheetof pagerassignmentsandpaymentof bills.
 Programmedtelephone systemtoinclude name changesfornew staff andvoice mail setup.
EDUCATION AND CERTIFICATION
Associate inScience,Medical Office Assistant, OrlandoCollege
NotaryPublic, CommissionExpires6/08/2019
COMPUTER SKILLS
VeryproficientinMSWord, OutlookandEPIC(ElectronicMedical RecordsSoftware)