1. Eileen M. Reitz
574 Alabama Ave
Brick, NJ 08724
Email: ​ereitz1958@gmail.com​ Cell: (973) 713 – 9960
Summary
Reputation as an energetic and focused Customer Service and Operations Supervisor/Manager. I
excel in problem solving and multitasking by maintaining strong detail oriented and organizational skills.
I have over 25+years of hands on knowledge in Customer Service, Order Processing, Telesales,
Operations, Distribution and Logistics, Licensing, Customer Master, Telephony and Systems
Integrations experience. I am an exceptional and strong leader with a passion for teamwork.
Work History
Component Hardware Group Lakewood, NJ 2015 – 2016
Customer Service Account Manager (Refrigeration/Restaurant Equipt)
• Oversee medium size company Customer Account team
• Create and update all current SOP procedures for new ERP system
• Implement CRM for Sales and Marketing as well as Customer Service team.
• Track all KPI and create any new business opportunities.
• Hire and train new and growing team development
Phillip Jeffries Fairfield, NJ 2014-2015
Customer Service Manager/PMO (Specialty Wallcoverings)
• Oversee medium size growing Wow Happiness Customer Service team.
• Create and develop Standard Operating Procedures for the purpose of training the company
teams on growth.
• Create efficient, implement new telephony program for long term growth opportunities.
• Establish goals and monitoring metrics.
• Track all KPI’s and reports for Executive Management
Phillips Feed & Pet Supply Easton, PA 2010-2014
Sr. Manager, Customer Service (Animal Feed Distributor)
• Oversee large Customer Service, Ecommerce and Coordinator department of 40+ CSR’s for a
large distribution company. Create efficiencies, implement processes, and grow team into a
world class organization.
• Directs staff to create and implement new processes
• Implement newly designed Cisco phone system and train staff.
• Monitor KPI’s
• Managed 11 new Business Acquisitions and Mergers
• Work directly with Sales Director to support all levels of the sales team.

2. Bowne & Co. West Caldwell, NJ 2008-2010
Director Customer Service- Account Management (Digital Printing Company – Fortune 500)
LycoRed Orange, NJ 2006–2008
Customer Service and Operations Manager (Generic Pharmaceutical Supply)
Watson Pharmaceuticals Morristown, NJ/Corona, CA 2002–2006
Manager, Customer Support Services (Brand & Generic Pharmaceutical)
Dutch Gardens Netherlands/Boston, MA & Lakewood, NJ 1996-2002
Director, Customer Support Services-Call Center Operations Horticulture
Lederle/American Cyanamid Wayne, NJ 1986-2002
Supervisor Customer Support & Telesales - Consumer Health Division
Education
United States Navy - Pensacola Florida
(Cryptology) Study of Morse Code
Diploma in Communications
Professional Development
• Trained and prepared staff of 57+ for new system integration May 3, 2004 Go-Live date.
Responsible for overseeing all Operational Procedure accuracy and completion as well as
Corporate Training Manual. Sarbanes Oxley Compliant.
• AMA Workshop for executive managers on “How to gain Tact, Diplomacy and Credibility”
• TQM – Total Quality Management workshop for Business Managers
• Avaya/Lucent certifications in Definity ACD Telephony system, Vectoring and Multimedia
messaging systems. Equipment G3-V6, Centre Vu Supervisor Sarbanes Oxley – SOX
Express – business owner.
Skills
• MS Office, Word, Windows, Excel, PowerPoint, Windows XP
• Cayenta AS400 / SAP 2004 ERP / Siebel/JDE/ PeopleSoft/ Navision
• Crystal Reports/Avaya ACD platform/Cisco
• EDI - VMI Order systems