1. KENTDANIELS
23322 Berry Pine Drive; Spring, Texas 77373 kent.daniels@sbcglobal.net 713.303.6993
My missionistoshare mycommitmentanddedication withanorganizationtohelpitattainits goalsandprotect its
assetsbycontinuingtoimpartthe skillsandexperience accomplishedthroughoutmycareerinthe electronicsecurity
industry.
PROFESSIONAL EXPERIENCE
TUTELA 2009-2014
West Region Operations Manager 2012-2014
 SupervisedRegionalProjectManagersandtechniciansforthe company’sWestregionwhichrangedfromOhio
to California.
 Conductedweeklyconference callswithPMsto stayalertof the progressof projectsand service callsandkept
internal projectdatabase current.
 Providedcoachingandcounselingtostaff tohelpdeveloptheircustomer relationships andachieve growthin
theirownprofessionalcapabilities.
 Furnishedremote desktopsupportfromsystemserverstothe fieldasneeded.
 Traveledthe countryperformingsite surveysinordertoascertainspecificsecuritycomponentandhardware
needs.Wrote scopesof workand providedlaborestimationsforeachlocation.
 Praisedbysubcontractorsandaccount managementprovidingthe quotations forthoroughanddetailedscope
write-ups.
 Hostedweeklycallswithclientstokeepthemcurrentontrackingprojects.Self-taskedordelegatedthe handling
of anyissuesasnecessary.
 Handled submittal reviews and system design management for large GC driven projects.
Regional Project Manager – Texas 2009-2012
 Coordinatedandoversawinstallationsviasubcontractornetworkforregional andenterprise CCTV andAccess
Control systemstosatisfycustomer’sneedforlocal (Texas) management.
 Traveledthe state performingsite surveysforquote workups.
 Createdstandardized documentationusedastemplatesfor installingandprogrammingenterprise system
additions.
 Performedsysteminstallationswithinternal resourcestomeetrapidgrowthtimelines.
 Ran OTR service callswhenlocal resourceswere unavailable.
 Assistedwithinstallationcompletionsforsystemsinotherstatesinordertomeetdeadlines.
 Keptremote managementapprisedof progressweekly.
NISCAYA Houston, Texas 2003-2009
Service Manager 2008-2009
 Managed the daily service commitments for all accounts whether locally or program managed by means of
contract or time and material.
 Established Standard Operating Procedures for department in order to control service call lifecycle from
inception to billing.
 Conducted estimations as a process to increase service portfolio using a variety of methods. This effort led to
providing assistance on a national level for development of standard estimating tools for service.
 Submitted routine reports to corporate accounting for creation and management of monthly service P&L
statements.
Project Manager (SecuritasSystemsandPinkertonSystemsIntegration) 2003-2008
 Lead the implementation of integrated access control and CCTV systems for Fortune listed companies. Jobs
managed ranged from moves, additions, and changes to multi-million dollar phased projects.

2.  Achieved national recognition for Project Management by exceeding 100% performance to plan.
 Submitted monthly project forecasting reports to determine accuracy of current and estimates of future
revenue.
 Met consultant’sprojectspecificationsforsubstantial completiononfirstinspectionwithonly4punch listitems.
 Established superior customer relationships by showing investment value through personal response.
 Improvedcamaraderie andmoral amongteammembersbydemonstrationof commitment, attention to detail,
and earned value.
 Commandedexactingstandardsof quality installation to meet client, consultant, and company requirements.
 Workedcloselywithsalesdepartmenttoensure accuracyof projectestimationsaswell ascreated price models
and proposals personally for MACs and projects.
 Selected by management to receive management training conducted by COO based on the organization’s
business model.
ADT Houston, Texas 1993-2003
Service Team Manager 2001-2003
 Supervisedthe service deliveryfor90,000 National andCommercial accounts with as many as 20 technicians on
team. Operated towards maintaining performance to plan, profit attainment, and superior employee
performance.
 Effectivelyreducedservice backlogtosame dayservice while reducingovertime tolessthan 20 hours a week by
steadily driving production.
 Designed and implemented the Daily Production Sheet used to process payroll for 90 employees.
 Conducted team and department meetings as well as participated in weekly staff meetings and regional
conference calls.
 Trained technicians on equipment, service techniques and NFPA standards.
 Coordinated with Regional Dispatch Center the scheduling of service calls and technicians to improve
efficiencies.
 Rewarded 3 times by the National Director of Field Services for having exceeded 105% Time & Material gross
margin to sales for service.
SECURITYLINK Houston, Texas 1996-2001
Fire Alarm Inspector
Service Technician
NATIONAL GUARDIAN S.E. Texas- W. Louisiana 1993-1996
Service Technician
Installer
EDUCATION
Industrial Engineering,LamarUniversity, Beaumont,Texas
Undergraduate studies,NorthHarrisCollege,Houston,Texas
PetroleumEngineering,TexasA & MUniversity,College Station,Texas
CERTIFICATIONS AND LICENSES
DSX Salient Systems CompleteView VMS
OSHA 10-Hour Software House C*Cure 800/8000 Installer/Maintainer
NICET Level 1 Texas:RAS-0376

3. SKILLS
Access Control Alarm Systems Fire Alarms Surveillance
Customer Service Project Management Operations Management Corporate Security
Job Costing Budgets Lock Hardware Security System Design
PRODUCT LINES
Access Control CCTV Intrusion Intercom
AMAG Axis Ademco Aiphone
DSX Bosch Bosch Commend
GE Security (Casi-Rusco) Dedicated Micros DMP Stentofon
Honeywell exacqVision Radionics Zenitel
Lenel Systems International GE Security Others
RS2 Honeywell
Software House March
Vanderbilt Pelco
Others