1. Amy Jean Tuttle
1139 Kentland Drive * King, North Carolina 27021
H (336) 983-6442 * C (336) 413-3807
amjtuttle@yahoo.com
Summary
Accounts Manager with extensive customer service experience, ensuring each customer
experience is a positive and productive one. Technically proficient and able to multi-task in a
high pressured environment. Results-driven self-starter who proactively partners with internal
and external customers to achieve win-win outcomes. Work well with diverse populations and
personalities. Take pride in my ability to serve as a strong customer advocate while balancing
the needs and goals of my team and my company.
Professional Experience
PEPSI DIRECT KEY ACCOUNT SALES REPRESENTATIVE, 2008-PRESENT
PEPSI BEVERAGES COMPANY WINSTON-SALEM, NC
 Proactively contact customers to confirm orders to replenish existing product levels.
Inform customers of new products and promotions to expand Pepsi’s presence; to
Expand brand awareness, attracting customers’ attention, increasing sales and
profitability for all parties.
 Accurately update account information, key in orders efficiently and input detailed
information on customer service inquiries and outcomes.
 Serve as an Account Manager – (expand; describe what you do in this role – for the
accounts you serve.)
 Take ownership of obtaining critical information involved in reported customer issues,
taking ownership and responsibility of determining the best solution and ensuring
customer satisfaction and long-term loyal business relationships.
 Accurately update account information, key in orders properly, and input detail
information on customer service inquiries and outcomes.
Proficient in the use of ordering systems SAP and Seibel.
 Liaise between the customer and PepsiCo Distribution Centers(expand; for what purpose
or to accomplish what end?)
Organize Company Fundraisers within local Community – give examples
CUSTOMER EQUIPMENT SERVICE REPAIR REPRESENTATIVE 2004-2008
PEPSICO WINSTON-SALEM, NORTH CAROLINA
 Provided phone-based customer service for Pepsi National fountain customers’ accounts
 Troubleshot problems with customers to resolve reported issues by phone
as possible, to reduce company costs.
 Researched and resolved issues for customers and technicians
 Served as member of special projects and scan/mail teams (what did you
deliver/contribute in this role?)

2. FORSYTH COUNTY CLERK OF SUPERIOR COURT WINSTON-SALEM, NC
DEPUTY CLERK 2003-2004
Worked with (what was involved??)people who had been convicted of offenses ranging
from traffic violations to serious felonies
 Notified DMV electronically to update traffic citations to be entered into the district court
record system
 Filed legal documents (can you add some language, expand on what this involved?)
 Performed data entry (Can you add some descriptive language here?)
WACHOVIA BANK NA WINSTON-SALEM, NC
ADMINISTRATIVECLERK 1999-2002
 Prepared trust agreements using the Corbel System
 Ordered all supplies (expand – give more info)
 Accurately sorted and distributed mail to a team of 100 employees
 Handled all shipping/receiving for the department, which included keeping accuraterecords
of Exceldocuments sent to and received from stored documents and processing overnight
packages using Airborne computer software
 Responsible for the maintenance and upkeep of building including utilities, and office
equipment
Education
Surry Community College - Dobson, NC
A.A.S. in Computer Information Systems, 1999
Deans List College, 1997-1999
Phi Beta Kappa Member, 1998-1999
Who's Who Among American Junior Colleges, 1999
Certificate, Human Resources Development, 1997