Elizabeth Marxer has over 15 years of experience as a Security Supervisor at Discover Financial Services, where she manages cross-functional teams, provides excellent customer service, and assists with subordinates' development needs. She has a background in call center environments, including roles as a Training Specialist and account executive at Discover and over 13 years of experience in news media sales. Marxer has received multiple awards for her performance and contributes to volunteer and professional development committees.

1. ELIZABETH MARXER
 623-465-1276 43910 North 16th Street,New River,Arizona85087 Lizmarxer@gmail.com
EDUCATION
High School Graduate
Canaseraga Central
School
DFS professional
development training,
1996-2017
Certifications:
Computer/Terminal
Operation
Certified Nurse Aide
Certified-Medical
Billing Course
Phoenix College –
Creative Writing
Course
KNOWLEDGE
Microsoft Systems:
Excel, PowerPoint,
Visio, and Word
Outlook 2013
Ariba
Concur
Service Now
Identity Manager
Resolver
C-Cure, Lenel, Genetec
AWARDS
Excellence Winner
(3 times)
President’s Club
(Innovations)
Ad Directors Award
COMMITTEES
Always contribute to
Volunteer events
Health &Wellness
Council member
United Blood Services
DFS Coordinator
HMV – Honoring
Military Veterans
PROFILE
Quality focused and results-oriented professional with extensive background in a call
center environment. Proven ability to react quickly to changing business conditions.
Extremely organized and attentive to detail, with strong customer focus and ability to
identify solutions to problems. Demonstrate excellentcustomer service, communication
and analytical skills, and the capacity to work independently or collaboratively.
KEY COMPETENCIES
 Over 15 years ofSupervisory experience in a call centerenvironment.
 Proficient in a fast paced work environment, ability to prioritize work load with
daily requests and offer assistance on extra projects ifneeded.
 Displays superior level ofconfidentiality, integrity and ethical standards.
 Ability to assess and analyze areas ofopportunity and resolve conflicts.
 Excellent oral and written communication skills with all employeelevels.
 Driven to exceed expectations or meet company deadlines through strong time
management capabilities.
 Understand the importanceofutilizing and adapting to advancing technologies
and processes.
 Independently proactiveregarding personal professional development,career
success,and overall contribution to the company.
PROFESSIONAL
EXPERIENCE
DISCOVER FINANCIALSERVICES (DFS)
SECURITY SUPERVISOR 2003-PRESENT
 Managed daily functions ofcross-functional teams. Provided excellentcustomer
service. Assist subordinates with personal developmentneeds,investigatetheft,
workplace violence, vandalism and more.
 Partnered with site leadership in addressing security requirements and concerns.
Keep site leadership and corporatesecurity abreastofdevelopments.
 Worked closely with partners, vendors and key stakeholders, conducting meetings,
vendorevents and training programs and ensuring business goals were met.
 Coordinated with site leadership, contract security leadership and building
management in maintaining safety and security ofassets, property, over 3K
employees and customers.
 Conducted domestic violence/protected status interviews and follow-up,
communicating professionally regarding difficult/sensitive issues and providing
support.
 Participated in internal/external training,team collaboration and departmental
meetings, building strong working relationships across all business units,boosting
awareness ofsecurity issues and ensuring safety/security standards were met.
TRAINING SPECIALIST, CALLCENTER–MARKETING SERVICES 1996-2003
 Trained Balance Transfer &Retention classes
 Served as Quality Call Listener where I conductedcoaching sessions for employees
 Created and conducted presentations for department
 Retention and Balance Transfer account executive
 Over 8 years in a call center environment
ADDITIONAL RELEVANT EXPERIENCE
GANNETT/USA TODAY - NATIONALADVERTISING ACCOUNT EXECUTIVE - 1985-1996
 Maintained a sales territory for U.S. and International advertising agencies
 Handled all aspects ofa sales territory under individual contractual agreements
 Achieved Ad Directors Award for most growthand revenuewithin account base
 Over 13 years ofNews media experience.