1. Karen Thorne
614-832-6957 / Kthorne0104@gmail.com / Columbus, OH 43240
CAREER SUMMARY
Highly motivated education professional with proven experience in instructional design, quality editing,
facilitation, adult learning, the development of new hire curriculums, and creating innovative, cost-effective
learning strategies and solutions for various business units within CTO. Recognized for establishing and
maintaining strong client relationships and exceeding developmental needs.
TECHNICAL SKILLS
MS Word, Excel, PowerPoint, SnagIt, Adobe Presenter, Adobe Connect, SharePoint, Live Meeting,
JPMC internal systems: Training Central, START, PMC. JPMC operating systems: ESDS,
ECD, Customer Assist, TRIPS, DART.
CORE SKILLS
Instructional Design, Quality Editor, Collaboration, Team Player, Facilitation, Relationship Building,
Interpersonal Skills, Coaching/Leadership, Project Management, Communication Skills (written and verbal)
Accuracy/Attention to details, Organized, Influencing/Negotiating, Adaptability/Flexibility, Quick Study
EXPERIENCE
JPMorgan Chase, Columbus, OH 1999 – 2015
Training Officer II, CTO Learning & Development 2004 – 2015
 Collaborated with SME’s in the creation and conversion of classroom-based learning to online learning
for ATM Ops and ESDS related courses involving multiple lines of business.
 Designed and developed business writing courses for CTO.
 Developed successful new hire on-boarding training programs for Reconciliation Services, Check
Research & Adjustments, Exceptions and Returns using a blended learning approach that consisted of
classroom and self-studies, and included global audiences.
 Partnered with Subject Matter Experts in multiple project initiatives to ensure successful
implementation.
 Designed and implemented cross-training curriculum for the Central Operations Service Center within a
4 week time frame which exceeded client expectations and enabled staff to resolve customer inquiries
more efficiently.
 Created Know Your Audience and MITS online courses that provided a just in time learning solution for
over 1,500 users.
 Conducted successful transition management, core skills and technical skills (MS Word, Excel, Power
Point) training for multiple business units.
 Created effective learning and performance support materials in support of operations project initiatives
that included Global Image Capture, ATM, WAMU/Reconciliation Services, TRIPS.net upgrade, MITS,
Check Research and Adjustments, and Exceptions/ Returns global sourcing.
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2. Karen Thorne – Page 2
614-832-6957 / Kthorne0104@gmail.com / Columbus, OH 43240
Sr. Training Specialist, CTO Learning & Development 2002 – 2004
 Delivered new hire orientation and procedural training for the successful start-up and implementation of
the State of New York Lockbox in Binghamton, NY.
 Provided high quality, innovative training, consulting and performance assessments to operations sites,
R & IP Lockbox, Card Services and Deposit Operations.
 Created procedural documentation and job aids in support of Wholesale, Retail and Specialty Lockbox
and St of NY Lockbox.
 Delivered systems and transition management training for National Retail Lockbox during the
consolidation of BOCS work from Henderson, NV.
 Provided training support to the Exceptions team throughout the Illinois Conversion.
 Conducted new hire orientation and trained Elgin lockbox staff on all wholesale and retail lockbox
procedures.
Training Coordinator, CTO Learning & Development 1999 -– 2002
 Created facilitation schedules.
 Designed tracking for learner curriculums.
 Coordinated and facilitated team meetings.
 Supported management with travel arrangements and meeting schedules.
 Assisted with new hire onboarding logistics.
EDUCATION
 Lee School of Business
 JP Morgan Chase internal courses; Communication, Negotiating/Influencing
AFFILIATIONS
ASTD (American Society of Trainers and Developers)
AWARDS
JPMorgan Chase Icon Award Winner