1. Volunteer
Assessment
Foundations
Khaled Alanzi
Learning by Practice
120 Pts.

2. Is foundations approach that assesse,
evaluate and improve volunteering initiatives
and projects with best criteria's (practices)
which adopted in different international
excellence models for non profit ORG.
Volunteer Assessment
Foundations

3. Key Results
Volunteer Assessment Foundations Model
Profile
Leadership Planning
Voice of Customers
Measurement, analysis,
improvement
Workforce

4. Criteria's
• The criteria are the basis of structured self-
assessment in VAF, it help to achieve :
• Improve performance and capabilities of volunteering efforts and provide
best practices.
• Facilitate communications and sharing of knowledge among all volunteers
• Provide opportunity for future improvement in learning
The 7 criteria's are designed to built integrated
volunteer effort with aim of maintaining
enhance the internal and external clients
relationship.

5. Snapshot of your initiative projects, key
elements of base infrastructures
Scoop of focus
1.1 current situation
1.2 partnerships
1.3 competitive position
1.4 product uniqueness
1.profile 5 Pts.

6. 2. Leaderships
Examinations of how achievement and
improvement is done through people
Scoop of focus
2.1 governance
2.2 Sustainability
2.3 communication methods
2.4 utilization of supportive facilities
2.5 sociality
20 Pts.

7. 3.Planning
Suitability and flexibility of plan the action
implementation of effort and resources to
achieve desire result
Scoop of focus
3.1 criticality path of implementation
3.2 process
3.3 budgeting
3.4 contingency planning
3.5 Resource Allocations
15 Pts.

8. 4.Voice of Clients
Methods of capturing the clients voice (
internally and externally ) and the way of built
and maintain the long term relationship
Scoop of focus
4.1 clients segment / size measure
4.2 clients satisfaction dissatisfaction measure
4.3 client relationships
25 Pts.

9. 5. Measurement - Analysis - Improvement
methods
Examination of how select, gather, analysis and
mange the data transition from data to
knowledge to achieve client satisfaction
Scoop of focus
5.1 output measurement
5.2 best practice sharing
5.3 growth measurement
5.4 knowledge management
10 Pts.

10. 6. Workforce
Assess and improvement of capability and capacity of
workforce performance with utilization of full
potential effort
Scoop of focus
6.1 identification of existing capability and capacity
6.2 learning and development methodology
6.3 rewarding systems
6.4 commitment level
6.5 performance level
15Pts.

11. 7. Key Result
Validated the key result of planning efficiency,
leadership, voice of client, workface, through
Key No. 5
30 Pts.

12. Assessment Layers
• Criteria 1
• Criteria 7
VAF
Committee
• Criteria 2
• Criteria 3
• Criteria 6
Leaders
• Criteria 4
• Criteria 5
Initiative
Members
Successful
Integration

13. Scoring Guidelines
Strategic Area : 70 Pts.
Operation Area : 50 Pts.
Major Area Scoring
Criteria Scoring
Strategic
Profile : 5 Pts.
Leaderships : 20 Pts.
Planning : 15 Pts.
Key Results : 30 Pts.
Sub-criteria Scoring
Leaderships : 20 Pts.
2.1 governance : 3 pts.
2.2 Sustainability : 6 pts.
2.3 communication methods : 5 pts.
2.4 utilization of supportive facilities : 3 pts.
2.5 sociality : 3 pts.
Operations
Voice of Clients : 25 Pts.
Measurement, analysis, improvement : 10 Pts.
workforce : 15 Pts.

14. Scoring Results
90%
72%
93%
60%
77%
40%
50%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
1 Profile
2 Leadership
3 Planning
4 Voice of Clients 5 M,A,I
6 Workforce
7 Key results
percentage Result
percentage Result

15. Scoring Results
Criteria
1 Strategic Area 70 Points
1.1 1.Profile 3 Pts.
1.2 2.Leadership 13 Pts.
1.3 3.Planning 8 Pts.
1.4 7.Key Results 21 Pts.
Total strategic Area Scoring 45 Pts.
2 Operation Area 50 Points
2.1 4. Voice of clients 15 Pts.
2.2 5. Measurement, Analysis, Improvement 7 Pts.
2.3 6. Workforce 11 Pts.
Total operation Area Scoring 33 Pts.
Total Scoring Points 78 Point Out of 120 Points

16. Thank you