Steven Hill's resume.

1. Note: Earlier positions detailed on LinkedIn for convenient reference
Chief Representative - U.S.
2018 - Present | Berkeley, CA
• Lead Operations - Oversee a team helping clients solve problems, minimize
inefficiencies, and improve operations for international UX research studies
• Consult - Provide insights and oversight throughout project cycles, including
development, monitoring and evaluation of project plans
• Build Functions - Developed and lead account management and proposal
production functions, including team workflow throughout project lifecycle
• Facilitate Communication - Developed and onboarded tools used company-
wide for internal communication with CRM and project management capabilities
• Develop Partnerships - Work directly with clients’ UX Operations teams to
build and nurture professional relationships in order to ensure quality
• Improve Effectiveness/Efficiency - Work across teams to develop, execute,
and evaluate team culture, processes and tools to improve service effectiveness
and efficiency
Senior Program Manager - Membership Experience
2016 - 2018 | Washington, DC
• Developed Initiatives – Led teams of cross-functional staff to develop
capabilities to collect quantitative and qualitative data and deliver insights on the
behaviors of ACS users to organization leadership
• Managed Programs – Managed ACS’s international membership growth
strategy, leading two teams of cross-functional staff on product design and
marketing projects to improve member experience and increase membership in
key international markets
• Built and Led Teams – Used “teaming” technique to identify and build teams of
key influencers, stakeholders and product owners across ACS divisions to fund,
implement and scale key member growth projects and initiatives
• Conducted Research – Collected and analyzed quantitative and qualitative
data to provide strategic recommendations to senior staff that led to significant
shifts in priorities and strategies for membership growth.
• Improved Collaboration - Worked with staff at all levels and across divisions,
as well as external stakeholders and partners, to lower barriers for collaboration
and communication and break down silos
International Program Manager
2014 - 2016 | Washington, DC
• Managed Programs – Planned and executed early career leadership &
professional development programs for underserved chemists in Southeast Asia
and Latin America
• Improved Experience – Grew number of ACS International member chapters
from 4 - 19 in 18 months
Director - Operations and Sourcing
2012 - 2013 | Beijing, China
• Led Strategy - Quarterly sourcing and sales strategy development
• Managed Operations - Managed operational processes from product selection
to launch, working across IT, PD, Marketing and Customer Service
• Developed Products - Led process of overhauling sales channels, including
developing and launching subscription service to stabilize monthly revenue
STEVEN HILL
Operations • Program Management • UX • Research
Beijing • Washington DC • San Francisco
• Operations Management
• Strategic Planning
• Program Management
• Growth
• International Markets
• UX Research Methods
• Focus Group Moderation
• Teaming
• People Management
• Microsoft/Apple/Google Office Suite
• Basecamp/Monday
• Spoken proficiency in Mandarin
SKILLS & PROGRAMS
Built Programs From the Ground Up
While at Loop UX, ACS, and TasteV, I was tasked
with managing high priority initiatives to build new
programs and functional areas to improve
operational performance.
Broke Down Silos
Through my work in emerging markets, I
collaborated with local staff from all three (infamously
siloed) divisions at ACS, which led to the
development of an enterprise-wide global strategy.
After getting the strategic plan approved by c-suite
leadership, I managed four small teams to execute
programs in China, India, Korea, and Brazil to benefit
ACS’s joint strategic priorities.
Fell Hard and Got Up Fast
At ACS, when an event that I had been planning for
18 months had to be postponed one week prior due
to a safety issue in the host city (Dhaka,
Bangladesh), I negotiated, organized, and hustled to
hold the event two months later, and in the process,
saved the org $100+k in potential cancellation costs.
Worked in Chinese
After eight years of learning Chinese and living in
Beijing, I joined TasteV, a local company where I was
the only foreign employee. Working in a foreign
language taught me a lot about myself, my
colleagues, and the world around me.
MOST PROUD OF
BS: Biochemistry, Chinese Language
University of Delaware - 2008
EDUCATION
@ steven.wl.hill@gmail.com 410.934.9950 linkedin.com/in/stevenhillsf
EXPERIENCE
CAREER
Over 11 years’ experience
leading and managing people,
programs, and initiatives to
improve operations and grow
businesses across sectors in
Beijing, Washington, DC and San Francisco.
Analytical with a passion for process and
scalability. Strategic thinker with 4 years of
experience managing teams.