1. KEYA MCCLAIN
2067 PHILLIPSSTLEWISBURG,TN37091| 9316375752| k.mcclain5752@gmail.com
SUMMARY
Dedicated receptionistwith 8 yearsof experiencein management,customer serviceand
insuranceverification
COMPUTER SKILLS
· Excellentcommunication
· Professional phoneetiquette
· Customer serviceoriented
· Appointmentsetting
· Advanced clerical knowledge
· FilingandDataarchiving
· Quick learner
· Medical Terminology
· Outgoing,very good with people
Software
· MS WindowsProficient
· POS systems
· Word,Excel
· OneSource,Meditech knowledge
EXPERIENCE
07/2011to Current FrontDesk Clerk, Henry Horton StatePark
· Greet, Register and assign roomsto guest
· Answered and managed incomingand outgoingcallswhilerecordingaccurate
messages
· Maintained a cleanreception area,includingloungeand associated areas
· Obtain reservations,closeand open shifts
· Responsiblefor accurateaccountingof all moniesreceived
· Operated a POS systemto itemizeand completean averageof number customer
purchases
06/2007to Current Owner, KP Lines
· Completed and mailed bills ,contracts,policies,invoicesandcheck
· Supervised invoiceprocessing,purchaseorders,expensereports,creditmemos and
paymenttransaction.Monitoroperationsto ensurethatstaff members comply with
administrativepolicies and procedures,safety rules,unioncontracts,andgovernment
regulations

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· Created daily and weekly cash reports foraccountingmanagement
· Maintained logsof workinghoursand of vehicleserviceandrepairstatus, following
applicablestateandFederal regulations
· Obtained receiptsor signaturesfor delivered goodsand collected paymentfor services
when required
· Responsiblefor allnecessary administrativeduties needed to successfully promotea
home business
11/2014to Current ED Access,Williamson Medical Center
· Consistently,timelyand accountableusinginsuranceverification solution,reads
verification responsefor insurancecoverage,assignscorrectinsuranceplanand post
back notes in theMeditech system
· Answer incomingcallsprofessionally usingscriptingfor all callsto thePBX and transfer
to proper destination requested
· Register patientsatbedsidein assigned ED areas
· Consistently printsinsuranceverification reportsfor all admissionand prepare
insuranceverification packets.
· Consistently andpromptly completeroomtransfers,statuschanges,newborn
admissions
· Greet patients/visitorspromptly,courteously by usingthereception functionin
Meditech
EDUCATION
1999 Diploma, Marshall CountyHigh School
2010 Medical TerminologyCertificate, TennesseeTech