Resume

1. KEVIN E ZISSIMOS
9726 Hickoryhurst Drive | Nottingham, MD |21236 | 443.996.2722 | zissimos55@yahoo.com
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Summary
Highly motivated and detailed individual with customer service, call center, computer networking, and
troubleshootingexperience.
Work Experience
• ATM Help Desk Analyst, M&T Bank, Baltimore, MD August 2013 – March 2016
Handled incoming calls. Monitored, escalated and coordinated the resolution of ATM problems. Applied high
level of technical skills and communication skills.Provided excellentcustomer serviceto all internal and external
customers. Maintained courteous,professional,and positivecustomer-focused attitude at all times.
• Driver (Part Time), Dominos Pizza,Perry Hall,MD September 2011 - July 2013
Delivered food to customers in a safe and timely manner. Greeted all customers in friendly and professional
manner. Used GPS technology. Applied basic math and problem-solvingskills.
• Guest Services Assistant(PartTime), Hilton Hotels, BelAir, MD March 2012 – August 2012
Warmly greeted all guests. Promptly assisted all guests with registration and check outpolicies and procedures.
Used problem solving techniques to quickly respond to all guest questions and concerns. Accurately and
securely stored customer information in company database.
• Set Up Technician,Loane Brothers, Towson, MD August 2008 – March 2011
Reviewed all daily work orders and loaded trucks with required supplies and equipment. Erected corporate
event tents and residential party tents both timely and accurately. Climbed ladders and lifted heavy objects as
required. Installed required electric equipment.
• Customer Service Representative, U-Haul, Baltimore,MD December 2008 – March 2009
Communicated directly with customers to initiate new reservations, confirm existing reservations, and record
cancelled reservations. Properly prepared vehicles for rental. Insured correct installation of proper hitching
devices. Securely entered customer information into company databaseand completed all necessary reports
 Mechanic’s Helper, Metropolitan Bath and Tile,Towson, MD June 2008 – August 2008
Reviewed daily work orders and loaded truck with required supplies and tools. Assisted mechanic with
demolition. Measured and cut dry wall and ceramic tile for use by Mechanic. Grouted tile, installed new
hardware, and cleaned up work site.
 MerchandiseAssociate,Weis Markets,Perry Hall,MD November 2005 – June 2008
Received, unloaded and stocked new merchandise inventory. Properly rotated department merchandise to
ensure freshness and healthiness. Accurately priced new merchandise. Maintained proper condition of sales
floor,cooler area,prep area and backroomstoragearea. Assisted in orderingand sellingof merchandiseaswell
as operated point of saleterminals. Used palletjack.
Education
Perry Hall High School,Perry Hall,MD
High School Diploma May 2006
TESST College, Towson, MD
Associates Degree in Computer Networking Technology September 2012
Additional Skills
PC skills;Windows XP,MS Office,Outlook/Exchange, SharePoint
Gasper, ServiceManager, Base24 and Postilion