Michael Schneider is seeking a new job and has experience in various roles involving customer service, including as a night crew manager, assistant dairy/frozen manager, general construction worker, pizza cook, delivery driver, and dishwasher. He has management experience training employees and overseeing orders and inventory. References are provided.

1. mschneids1989@gmail.com 585-813-1210
Michael Schneider
126 Sanford St.
Rochester, N.Y. 14620
Summary:
I have experience in many areas, but most of it being in customer service. From taking orders
for them, or to helping someone find their way. All of my past jobs have some kind of customer
relationship involved. Along with good customer service skills, I have recent management
postions where I had to train on computers as well as machinery.
Experience:
Night Crew Manager Tops Friendly Markets, Brighton, NY Dec 2014 - July 2015
• Responsible for about 4 other people.
• Counted orders to make sure we weren't shorted.
• Took care of any customer complaints.
• Tried to make customers happy as best as I could without having Tops lose too much.
• Made service calls if anything went wrong, such as power outage or a freezer down.
• Responsible for ordering and checking orders for the store.
• Unloaded and loaded trucks.
• Had to keep count of intake numbers to make sure they were accurate.
• Oversee others stock shelves while I stocked as well.
• Worked with bailers, compactors, and both hand and power jacks.
Assistant Dairy/Frozen Manager Tops Friendly Markets, Brighton, NY June 2014 - Dec 2014
• Responsible for at least 2 other people.
• Assign different work depending on what was needed that day.

2. • Helped customers find what they were looking for.
• In certain cases I made special orders for customers who were not satisfied.
• Counted and ordered product and tried to order enough so we wouldn't run out, but
not too much where it would spoil.
• Very easy for product in this department to spoil, so I did daily checks on expiration
dates.
General Worker JPconstruction, Rochester, NY Mar 2013 - May 2013
• Mostly roofing houses.
• Required to scrape off old roof.
• Meet with customers to negotiate deals.
• Clean up old shingles and nails.
Pizza Cook Main Street Pizza, Brockport, NY Mar 2008 - Mar 2010
• Prepared and cooked food within a time limit.
• Worked in a fast paced setting.
• Took customer orders.
• Planned and maintained kitchen so food would all be ready at the same time.
• Served customers at counter and tables.
• Took customer payments and made their change and produced a receipt.
Delivery Driver Main Street Pizza, Brockport, NY Mar 2010 - Jun 2012
• Delivered Pizza and other food.

3. • Ensured the food made it safe and on time.
• Solved customer complaints.
• Built and maintained quality customer relationships.
• Demonstrated self management skills.
Dishwasher Millhouse Family Restaurant, Brockport, NY Jul 2006 - Mar 2008
• Cleaned dishes.
• Maintained a clean kitchen.
• Cleaned and prepped food.
• Occasionally did special requests for customers.
• Stocked Food and nonfood items.
Education:
• High School Diploma, Holley Central Schools, Holley, NY 2007
• Some Schooling at Genesee Community College, Batavia, NY 2008 - 2010
References:
Zac Baas
My manager at Main St. Pizza
Brockport, NY
585-773-0015

4. Dan Fross
Friend and coworker
Rochester, NY
585-713-4749
Ryan Hills
Friend
Holley, NY
585-297-4520