1. Joe Garoutte
476 W. Jewett Blvd.
White Salmon, WA 98762
Cell: (509) 250-3929
e-mail: joe@garoutte.me
History
July 13 to Present FOH Manager and Server – Nora’s Table
May 13 to June 13 General Manager – AniChe Cellars Winery
Jan. 11 to April 13 Media & Information Director – Maryhill Winery
Duties included require separate document.
(Available on request)
Aug. 08 to Jan. 11 Tasting Room Manager– Maryhill Winery
· Oversee all operations of tasting room with aprox.
80,000 visitors per year
· Excel in customer service
· Attend tasting events on behalf of Maryhill Winery
· Meet with local on-premise accounts (as needed)
· Support local distributor (as needed)
· Myriad of tasks related to guest visits
· Conducted all tours of the winery
· More details upon request.
· Create employee schedule
· Train staff
· Plan tasting list
· Handle customer issues
Dec. 06 to Jul. 08 Owner/Operator Garoutte Enterprises Inc.
dba – The Rock Bowling & Family Fun Center
dba - Boulder Creek Restaurant
· Oversee all operations of both the bowling alley with
outside venues and the restaurant.
· Delegate tasks appropriate for employees based upon
responsibility level within team structure.
· Make all advertising decisions and monitor their
effectiveness
· Conduct wine dinners and wine tastings.
· Create all marketing materials
· Record radio spots
· Multi-media ads for movie theatre
· Print ads for newspapers, travel publications,
hotel in-room notebooks

2. · In-house posters, table-tents, flyers, surveys,
comment cards
· Menu editing and text writing
· Build company web-site
· Take and edit all photos
· Create pricing structure for all aspects of the two
businesses
· Understand and price food and beverages to maximize
profit while maintaining customer interest
· Demonstrate and insist upon exceeding the highest
level of customer service with the goal of creating
raving fans
· Interact heavily with guests on a daily basis to ensure
their satisfaction.
· Work closely with kitchen staff on meal presentation,
quality control, and new ideas.
· Manage pro-shop
· Inventory control
· Price setting
· Equipment fitting and drilling
· Merchandising of window displays and slat walls
· Oversee all financial decisions
· Maintain system of checks and balances with cash
register drawers to control loss
· Many more duties can be explained upon request
2005 to 2006Account Manager – Skyline RV, McMinnville Div.
· Territory included Wyoming, Montana, Alberta and
Saskatchewan.
· Position was approached with an emphasis on sales
training and inventory management.
· RV Shows were attended to lend factory support and
field customer questions and to facilitate sales
· Prospecting for new dealers within territory and
following up on dealer inquiries.
· Instrumental in creating a “Show Kit” with signage and
full door sized banner designs.
· Led factory tours through RV assembly area
· Led segments of annual dealer council meeting
· Participated in annual dealer showcase event
· Arrange own travel and lodging.
· Complete monthly reports.
· Complete expense reports upon completion of each
trip.

3. 2004 to 2005: Sales and Marketing Manager – Intermountain RV
(manufacturers of the Eagle Cap truck camper)
· Attended RV trade shows to assist our dealers in
selling the products.
· Trained dealers in selling techniques and
specifications of the product.
· Created multimedia sales tools.
· Actively pursued new dealers to increase our customer
base.
· Supervised a team effort for a direct mailer, and
then followed up with interested dealers.
· Phoned dealers in a target area to set-up
appointments and then drove to show them the
product.
· Coordinated product development on 1050 model.
· Developed product timeline.
· Met with key personnel to ensure proto-type was
on schedule
· Originated, coordinated, and led the company’s Dealer
Council
· Similar to event coordinator responsibilities
· Meeting leader
· Presentation materials creator
· Arranged Lodging
· Coordinated all efforts to provide meals
· Answered emails and phone calls from both our
wholesale dealers and retail customers.
· Delivered as many as two campers at a time utilizing a
Ford F350 to haul one while pulling a trailer with a
second on it.
· Distances driven were up to approx. 1000 miles
one-way.
· Completed expense reports and arranged all my own
travel and lodging.
· Dealt directly with advertisers
2002 to 2004: Manager -The Rock Bowling and Fun Center / Boulder
Creek Restaurant
· Scheduling of all employees
· Training of all new hires for customer service and
P.O.S. terminals
· Pro Shop inventory management and sales
· League Managing and building
· Pinsetter and scorer Maintenance
· Received 3 weeks training at a facility in

4. Michigan
· Lane Maintenance
· Received on-site full day training on Lane
machine disassembly and maintenance
· All Marketing for both businesses
1999 to 2002: Sales / Shop Manager at Four Seasons Fly Shoppe &
Logger Supply
· Inventory control
· Sales and maintenance of all Fly Shop inventory
· All marketing for both businesses
· Sales of the following retail items for Logger Supply:
· Gas-Wood-Pellet Stoves
· STIHL outdoor power equipment
· Dixon ZTR Lawn Mowers
· Snapper Mowers
· Misc. logging / wire ropes, hoses etc.
· Small engine parts
1998 to 1999: Sales / Installation Shop Manager at La Grande Stereo &
Music
· Purchasing decisions based on product demand and
technology.
· Sales and Installation training of staff.
· Sales specializing in high-end car audio.
· Installation / troubleshooting of car audio and security.
· Supervision of (4) four installers.
· Customer service and complaints.
· All other necessities of maintaining a small (but stuffed
to the gills) single store retail outlet.
1997 to 1998: Product Trainer for AudioControl - in Mountlake Terrace,
WA
(AudioControl is an audio electronics manufacturer.)
· Product training nationwide in the areas of car and
home electronics; i.e. holding seminars from 2 to 8
hours in length.
· Telephone customer support
· New product development (Mostly Car Audio)
· Travel planning
· Organization of our presence in various trade shows
· Responsible for expense reports and account
inventories
· Computer presentation design and implementation
1994 to 1997: Installation Shop Manager at La Grande Stereo &
Music
Duties included: (see above)

5. 1993 to 1994: Installer at La Grande Stereo & Music
1991 to 1996: Full time student at Eastern Oregon State College
(nka Eastern Oregon University)
Earned Bachelor of Arts degree in Theatre Arts with an
emphasis in teaching.
Pertinent experiences:
· I was the Art department’s Macintosh Computer tech.
for three (3) years.
o Software knowledge: Edit DV 1.6, Adobe
Premier 5, Adobe Photoshop 5, Quark Express,
Adobe Illustrator 8, Authorware 4 Studio,
Painter 5, MiniCad +4, MacroModel 3D, Infini-D,
Logomotion, Digital Darkroom, Tech tool Pro
2.0, and Norton Utilities
· Taught several classes including Creative Drama, a
class that teaches teachers how to teach.
· Have performed in many theatrical productions and
have spoken publicly about them.
· Directed E.O.S.C.’s Summer Youth Theatre for five
years
Prior: Other positions included satellite antenna sales
installation in both Portland, OR and in Boise, ID. Also
held positions at Armor Four Star Beef in Nampa, ID.
Have worked at Meier & Frank, Wendy’s, and McDonalds.
*whew*

6. 1993 to 1994: Installer at La Grande Stereo & Music
1991 to 1996: Full time student at Eastern Oregon State College
(nka Eastern Oregon University)
Earned Bachelor of Arts degree in Theatre Arts with an
emphasis in teaching.
Pertinent experiences:
· I was the Art department’s Macintosh Computer tech.
for three (3) years.
o Software knowledge: Edit DV 1.6, Adobe
Premier 5, Adobe Photoshop 5, Quark Express,
Adobe Illustrator 8, Authorware 4 Studio,
Painter 5, MiniCad +4, MacroModel 3D, Infini-D,
Logomotion, Digital Darkroom, Tech tool Pro
2.0, and Norton Utilities
· Taught several classes including Creative Drama, a
class that teaches teachers how to teach.
· Have performed in many theatrical productions and
have spoken publicly about them.
· Directed E.O.S.C.’s Summer Youth Theatre for five
years
Prior: Other positions included satellite antenna sales
installation in both Portland, OR and in Boise, ID. Also
held positions at Armor Four Star Beef in Nampa, ID.
Have worked at Meier & Frank, Wendy’s, and McDonalds.
*whew*