1. KENNETH CROSMAN
105 Pheasant Run Lane  Hanover, PA 17331
Home (717) 632-8793  Cell (717) 634-8624  kcrosman22@hotmail.com
Education:
Shippensburg University, Shippensburg, PA Aug 2008 – Dec 2010
Bachelor’s Degree in Communications/Public Relations
Harrisburg Area Community College, York, PA Sept 2005 – May 2008
Associates Degree in Liberal Arts
Professional Experience:
Oracle Micros, Inc. Columbia, MD
Product Support Analyst Feb 2014 – Present
Perform advanced technical troubleshooting and complex problem resolution of issues
that are not able to be resolved by the Customer Support Representative and require
escalation to the next level.
Customer Support Representative Jan 2012 – Feb 2014
Provide customer support for the North America and Canadian Regions. Support
includes troubleshooting software and technical issues with regard to sales machines,
printers, credit card drivers, interfaces and databases. Developed strong customer service
and communication skills. Quick problem identification and resolution implementation
was a must as the clients serviced are the nation’s leading casinos, hotels, resorts and
professional sports stadiums.
Wendy’s
Shift Manager Sept 2008- Dec 2011
Responsible for all operations during a shift and for performing any additional duties and
tasks assigned by the General Manager. Made sure that we were running operations to
meet and exceed standards. Strived to make customer service the number one priority.
NFL Films, Mount Laurel, NJ Oct 2009 – Feb 2010
Intern
Created shoot sheets, graphics and assisted in analyzing data used that would be included
in the television broadcast. Also operated the Ticker for the NFL Network ensuring all
data and statistics were correct that were included as script for the anchors.
Skills:
Working knowledge of Microsoft Word, Microsoft Excel, Microsoft Power Point, Microsoft
Outlook, SQL, Clarify CRM and Oracle.