1. KANAMARLAPUDI SAIRAM
MOBILE: +91- 8985807007
E-Mail:Sairam08241@gmail.com
OBJECTIVE:
Resourceful order processor representative who consistently meets and exceeds productivity
goals. Proven capacity to resolve issues quickly. Maintains a high level of professionalism,
patience and increase customer loyalty.
Core Qualifications
 Excellent people skills with both customers and coworkers
 Capable of working independently or with a group of people toward a common goal
 Eloquent in speech in person and over the phone
 Exceptional writing skills when contacting people through mail or email
 Proficient in MS Office and many order processing programs
 Organized in all paperwork and data entry
 Efficient in making and returning phone calls or emails in a timely manner
Experience:
Working as Senior Order Processing Consultant for DELL in Sutherland Global Services
Pvt, Ltd. (From November 2013 to till date)
Coordinate, conduct, document & process complex orders using client tools.
Process accurate orders maintaining all contractual & compliances requirements.
Review of processed orders for quality.
Sending Proposals, Order processing & Payment follow-ups to the manager.
Preparation of necessary reports and sending emails to team leaders or coach.
Handle calls with Customers, Finance team & Sales team of clients.
Achieve the revenue target for assigned accounts.
Email & chat Support to the Sales, Customer Care & Finance teams.
Worked at TECHONWIRE TECHNICAL SERVICES PVT. LTD. as a Technical
Associate from APRIL 2012 to SEPTEMBER 2013

2. EDUCATIONAL QUALIFICATION:
B.Tech(EEE) in Krishna Chaitanya Institute of Tech & Sciences, Markapur from JNTU
Kakinada in the year 2012 with aggregate of 72%.
Intermediate in Krishnaveni Junior College, Vinukonda From Board of Intermediate in the
year 2008 with aggregate of 85%.
S.S.C in Harsha Residential Public School, Vinukonda from Board of Secondary Education in
the year 2006 with aggregate of 83%
Technical Skills.
Operating Systems : Windows XP, Windows Vista, Windows 7, and MAC OS.
Email Clients : MS Office Outlook, Outlook Express.
Browsers : Internet Explorer, Google Chrome, Mozilla Firefox.
Professional Experience:
Sutherland Global Services Pvt. Ltd.
25 Months, Since November 2013
Process: Dell Order Processing.
Role: Senior Dell Order Processing Consultant.
Process Description:
Dell Order processing in which we get the Quotation & Purchase order copy’s from the sales
& Customers through Online & Offline channels. By using Citrix Applications, GCM & Dell
Premier page we will convert those quotations & purchase order copy’s details to a perfect
order & Generates an Order Numbers & inform to the sales as per the requirement.
Professional Experience:
TechOnWire Technical Services Pvt. Ltd.
17 Months, Since April 2012
Process: Software Technical Support
Role: Technical Associate

3. Process Description:
The scope of the process was to provide the software technical support over the phone for the
citizens of the United States of America and Canada. The support included helping the
customers in fixing the issues related to the Windows Family of Operating Systems and MAC
Operating Systems except Servers and X-Box issues, issues related to the different webmail
clients such as Hotmail, AOL Mail, Yahoo Mail and Gmail, etc., issues related to the ifferent
email clients such as Microsoft Office Outlook and Outlook Express, Windows Live Mail,
and Windows Mail, etc., Detecting, removing the malwares threats, spywares, viruses and
completely optimizing the computers of the customers.
Responsibilities:
 Responsible for listening, understanding, diagnosing and fixing the issues of the clients.
 Responsible for detecting and removing the Malwares threats, Spywares and Viruses on
the computers of clients.
 Responsible for configuring the email clients and troubleshooting the issues on web
mail clients and email clients such as Hotmail, Gmail and Yahoo, and Outlook, Outlook
Express, Windows Mail and Windows Live Mail, etc.
 Documented the customer issues and troubleshooting process.
ACHIEVEMENTS:
 Won 1st
prize in a National Level Symposium on Project Expo at PACE Engineering
College ,Ongole.
CO-CURRICULAR AND EXTRA CURRICULAR ACTIVITIES:
 Organized a technical Event ERIC2K11, a National level Technical Fest held at KITS .
 Organized an IBM workshop as a Volunteer in my college.
PERSONALITY TRAITS:
 Good leadership qualities.
 Self confident and self motivated.
 Able 2 work in Night shifts also.
PERSONAL DETAILS:
Date ofBirth : 12-08-1991.
Gender : Male.
Languages Known : English, Hindi and Telugu.
DECLARATION
I here my declared all the details which were written by me are true & correct.
Date: K.SAIRAM