1. CRYSTAL L. TRAPASSO
East Hanover, NJ 1 862 207-9567
ctrap973@yahoo.com
Objective
To secure a challengingpositionusingmypresentskillswhilecontributingtoyourorganization.
Summary
Businessprofessional withover20 yearsof experience inall types of Retail,Clerical andCustomerservice roles.
Flexible,positive,customer-focusedandorganizedproblem-solverreadytoaddvalue to yourteam.
Experience
Sears Holding Corporation (Cedar Knolls, NJ) July 2015 - December 2015
Pointof Sale (POS) Coordinator
 Performedbookkeepingwork,includingpostingdiscountsandkept recordsconcerningcostof goods.
 Answeredcustomerinquiriesregardingpricingandprocedures.
 Efficientlyprocessedordersandcontracts.
Word Market (Livingston, NJ) June 2013 - April 2014
SalesAssociate
 Greetedcustomersenteringthe establishment.
 Answeredquestionsregardingthe store anditsmerchandise.
 Processed customerpayments.
 Issuedreceipts, credits, and/orchangesforcustomers.
Target Corporation (East Hanover, NJ) October 2013- March 2014
SalesAssociate
 Receivedpaymentbycash,check,creditcards, vouchers,orautomaticdebits.
 Answeredcustomer’squestions,andprovidedinformationonproceduresorpolicies.
 Keptstore ina cleanandorderlycondition.
Our365 Newborn Photography at Overlook Hospital (Summit, NJ) July 2010- March 2011
SalesRepresentative
 Createdprintsaccordingto customers’specificationsandcompany’sprotocols.
 Explained, quoted andupsoldphotopackage pricesandpromotions tothe customer.
 Solicitedordersandcollectedpayments.
Shop-Rite (Parsippany, NJ) February 2010- June 2010
Baristaand SalesClerk
 Preparedandservedhotor coldbeverages.
 Receivedandprocessedcustomerpayments.
 Cleanedandsanitizedworkarea,utensilsandequipment.

2. CRYSTAL L. TRAPASSO
East Hanover, NJ 1 862 207-9567
ctrap973@yahoo.com
Briarwood Elementary School (Florham Park, NJ) September 2006 - December 2007
Teacher’sAssistant/Aide
 Supervised elementaryschool students.
 Tutoredand assisted childrenwiththeirschoolwork.
 Enforcedadministrationpoliciesandrules.
Skyline Steel (Parsippany, NJ) September 1995 - August 1997
AccountsPayable Clerk
 Operatedtelephoneswitchboard.
 Filedandmaintainedshippinginvoices.
 Operateda10-key calculatorto performcalcutions.
 Producedoutgoingpayment checksandexecutedpayments.
ISO Commercial Risk Services (Parsippany, NJ) May 1987 - May 1995
SeniorOperationsAssistant
 Handledcustomerproblemsandinquiresforfieldsurvey requests.
 Trainedandoversawnewlyhiredemployees toensure qualityof service.
 Enteredpersonal andcommercial riskdataintoan automatedsystem.
 Opened,sorted,androutedincomingmail,answeredcorrespondence,andpreparedoutgoingmail.
 Ensuredaccuracy of FieldOperations’documentation.
County College of Morris (Randolph, NJ) August 1986 - May 1987
Secretarial Aide
 Knowledgeof administrativeandclerical procedures.
 Transferringof incomingcalls.
 Oversawall Mailroomoperations.
Education/Awards
1986 Morris County Vocational Tech School (Denville, NJ) Retail-Clerical Certificate
1986 Boonton High School (Boonton, NJ) High School Diploma
1994 ISO/CRS Perfect Attendance Award
1993 ISO/CRS Customer Service Award for Excellence