1. DamianO. Whyte
1 Club Street , Montclair, NJ 07042
862.703.1078 whyte_damian@yahoo.com
OBJECTIVE
Highly motivated, responsible individual seeking a challenging position utilizing technical PC
and interpersonal skills to contribute to the success of an organization.
TECHNICAL TRAINING
HARDWARE. Training includes fixing and troubleshooting desktops as well as notebook
computers, installing video cards, memory, sound cards, printers, etc.
SOFTWARE. Training includes an in-depth study and troubleshooting of the Windows
Operating Systems and the Microsoft Office Suite which includes Word, Excel, PowerPoint,
Windows Explorer, Microsoft Access. Also work with the SQL and Oracle programming
languages. Certified by Microsoft as an MCP and MSDST.
PROFESSIONAL EXPERIENCE
Automatic Data Processing Parsippany, NJ
Sr. Technical Support Analyst 2007-2014
 Design and develop security protocols on ADP’s WFN integrated systems.
 Troubleshoot user escalated issues that require research and recommend design changes to
developers.
 Plan, design and develop client reports, manipulating system output based on client needs.
 Train and serve as a mentor to associates working offshore on ADP’s reporting application.
 Manage and oversee projects including system and upgrade changes through to completion.
Sr. Product Specialist 1997 – 2007
 Respond to complex, client phone calls for PC Support Hub, analyzing and troubleshooting
hardware, software, communications and database issues.
 Negotiate client proposals and perform on-site client visits to deliver training, workstation
upgrades or Client Server installs.
 Create custom reports utilizing SQL or Oracle formulas to manipulate databases, exporting
output to other applications.
 Work as a project leader to coordinate software upgrades and write quarterly newsletters to
be sent to clients and distributed to various in-house groups.
 Document errors and solutions for future research by other teammates.

2. Damian O. Whyte
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Novartis Pharmaceuticals Summit, NJ
Help Desk Analyst 1996-1997
 Support over twelve hundred representative using the Dell Latitude XPI, (NoteBook)
computer.
 Troubleshoot DOS, Windows and other Software packages including Microsoft Office, etc.
 Worked on internal projects, software and hardware testing to be completed by specific
deadline.
EDUCATION
THE CHUBB INSTITUTE, Parsippany, NJ 1996
Diploma, Personal Computer Specialist
MONTCLAIR STATE UNIVERSITY, Montclair, NJ 1992-1996
Diploma, Computer Science