Kayla Anne Dyer is seeking a challenging position that provides advancement opportunities. She has over 10 years of experience in customer service, operations management, and administrative roles. Her skills include Microsoft Office, booking systems, and data entry. Currently she is a tour guide at Space Center Houston where she provides excellent customer service and safety for large groups.

1. KAYLA ANNE DYER
2602 Pinebrook Ln.
Seabrook,TX 77586
832-628-0983
Dyer.kayla87@gmail.com
OBJECTIVE I want to succeed in a stimulating and challenging environment, building the success of the
companywhile I experience advancementopportunities.
SKILLS & ABILITIES Outlook, Excel, Word, Power Point, Adobe, and booking systems Millennium and Travcom.
EXPERIENCE TOUR GUIDE SPACE CENTER HOUSTON
AUGUST 2014-CURRENT
I provide superior customer service to guests while exceeding their needs and expectations
by expanding their knowledge of NASA through the tram tour. I am in charge of guest
safety and responsible for managing large groups on a secure government facility while
meeting extensive time deadlines.
ASSISTANT RETREAT DIRECTOR MASSAGE HEIGHTS SHADOW CREEK
MARCH 2014-JULY 2014
Oversaw sales, personnel activities, goals and schedules. Communicated with upper
management on daily progress and daily sales goals. Managed effective inventory levels to
assure proper supplyand costcontrol.
STORE MANAGER HAIRPOP
DECEMBER 2013 - MARCH 2014
Coordinated store displays,oversaw assistantmanagers and sales associates.
Responsible for daily transactions and communications with corporate management.
ASSISTANT MANAGER FAMOUS FOOTWEAR
MAY 2013 - DECEMBER 2013
Responsible for daily sales goals and transactions including returns and exchanges.
Ensured completion ofdaily tasks to keep the store satisfactoryto customers in stock and
presentation.
ASSISTANT DIRECTOR OF OPERATIONS FUTURE TRAVEL
MARCH 2011-MAY 2013
I was responsible for data entry of commissions for payroll. I ensured accuracy of invoices
and ensured the Airline Reporting Company (ARC) report was accurate and submitted by
the weekly deadline. I ensured that new agents have all the necessary tools provided to
them to initiate bookings.
OPERATIONS AND SCHEDULING LEAD SPACE CENTER HOUSTON
JUNE 2007-MARCH 2011
Managed forty-five employees with the daily use of Microsoft Office programs to
communicate with other department leads regarding scheduling and employee
management. I was responsible for approximately seventy employee schedules requiring
daily use of Microsoft Excel. I was in charge of managing a team to provide superiorz
customer service.
EDUCATION UNIVERSITY OF PHOENIX, HOUSTON TX
BACHELOR’S DEGREE IN BUSINESS MANAGEMENT

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REFERENCES JORGE PORTALES, OPERATIONS MANAGER
SPACE CENTER HOUSTON
(713)-444-5692
STEPHEN ROBB, TEAM MANAGER
SPACE CENTER HOUSTON
(713)-894-9885
MARK WOJTKIEWICZ, HTML CONSULTANT
SUMMIT FINANCIAL PRINTING
(832)-315-7037