1. Kathleen M Andrews
22316 121st St
Bristol, Wisconsin 53104
(262) 222-3150 or (262) 287-2894
kmandrews@wi.rr.com
PROFESSIONAL SUMMARY
I recently completed my third season as a Direct Service Representative at American
Girl. Prior to returning, I had worked as a seasonal Customer Care Representative at
Doheny Enterprises.
From February 2008 through April 2010, I had taken care of my father. From January
2014 through September 2014, I was dealing with some personal health issues. Prior to
February 2008, I was a Order Processor at American Girl for more than 4 years.
SKILLS
I am proficient in using a computer and navigating multiple windows at one time. I have
entered customers orders. I have also been trained in responding to customer emails
and live chats in a professional manner.
WORK EXPERIENCE
9/2014
to
1/2017
American Girl
Wilmot, Wisconsin
Direct Service Associate
This is a seasonal position. During this time period, I completed two
seasons as a Direct Service Associate, and I have just returned for my third
season. In addition to the following job duties, I was also replied to
customer emails for one season.
• Confer with customers by telephone to provide information about
products or services, take or enter orders, cancel orders, or obtain details
of complaints.
• Keep records of customer interactions or transactions, recording details
of inquiries, complaints, or comments, as well as actions taken.
• Refer unresolved customer grievances to designated departments for
further investigation.
3/2016
to
10/2016
Doheny Enterprises
Kenosha, Wisconsin
Customer Care Representative
During this seasonal position, in addition to the following duties, I was
trained to respond to customer emails and also replied to live chats with

2. customers.
• Confer with customers by telephone to enter orders, cancel accounts, or
obtain details of complaints.
• Keep records of customer interactions or transactions, recording details
of inquiries, complaints, or comments, as well as actions taken.
• Solicit sales of new or additional services or products.
9/2013
to
12/2013
Walmart
Antioch, Illinois
Cashier
• Count money in cash drawers at the beginning of shifts to ensure that
amounts are correct and that there is adequate change.
• Establish or identify prices of goods, and tabulate bills using cash
registers, or optical price scanners.
• Issue receipts, refunds, credits, or change due to customers.
• Maintain clean and orderly checkout areas and complete other general
cleaning duties.
• Receive payment by cash, check, credit cards, vouchers, or automatic
debits.
• Weigh items sold by weight to determine prices.
4/2010
to
7/2013
Lane Bryant
Gurnee, Illinois
Full Time Sales Lead
• Assign employees to specific duties.
• Perform work activities of subordinates, such as cleaning and organizing
shelves and displays and selling merchandise.
• Monitor sales activities to ensure that customers receive satisfactory
service and quality goods.
• Hire, train, and evaluate personnel in sales or marketing establishments,
promoting or firing workers when appropriate.
• Examine merchandise to ensure that it is correctly priced and displayed
and that it functions as advertised.
• Direct and supervise employees engaged in sales, inventory-taking, or in
performing services for customers.
• Provide customer service by greeting and assisting customers, and
responding to customer inquiries and complaints.
EDUCATION
1999 to
2001
Cornerstone Christian Academy
Christian Counseling