1. MIKAYLA MULLINS
28232 Mango Dr. Bonita Springs, FL 34134
239-908-3659
mikaylamullins60@gmail.com
OBJECTIVE
To obtain training and/or employment as a Law Enforcement Officer or Corrections Officer to serve and
protect my community or inmates.
EXPERIENCE
WCI Communities
Customer Care Coordinator | 2014 – 2015
 High call and email volume with problematic situations.
 Coordinating and scheduling the appropriate vendors for warranty repairs.
 Coding and processing invoices
 Communicating with vendors as jobs are in process, making sure the homeowner is included in the
communication.
 Handling emergency service calls in a timely manor to ensure quality customer care.
 Communicating with homeowner’s during and after their warranty periods, corresponding to the
homeowner’s with any questions, concerns or denials.
Stampede 131
Server | 2013 – 2014 (Restaurant closed down)
 Customer satisfaction, ensuring food safety as well as high quality delivery
 Responsible for all cash and credit card transactions
 Handling all customer complaints in a professional manor to ensure a great experience
 Presenting customers with food and drink specials
Windows Plus LLC | 2011 -2014

2. 2
Customer Service Representative
 Answering high call and email volume
 Scheduling installations with homeowner upon the arrival of their PGT window or doors.
 Working directly with manufacture PGT for ordering and deliveries
 Responsible for receiving shipments every week and making sure all items that were ordered are
delivered.
 Scheduling initial appointments with homeowner’s for quotes.
EDUCATION
Lorenzo Walker Institution GED 2009
Edison State College Studied AS in Criminal Justice
Concealed Weapons Permit Valid 5/2013-5/2020
SOCE Testing - Desoto County of Corrections Passed exam 2013
References upon request