Andy Keene has over 15 years of experience in management information, data analysis, and customer service roles. He is proficient in Microsoft Office applications and has intermediate knowledge of MS-SQL. Key skills include customer focus, communication, persuasiveness, time management, and teamwork. His experience includes roles at Hastings Direct as a Senior MI Analyst and Data Quality Assurance specialist, and at BeValued as an MI Manager. He also has experience in accounts and invoice discounting administration. Keene holds a degree in Mathematics with Actuarial Studies.

1. Andy Keene
Flat 4, 46 Cooden Ledge, St. Leonards-on-Sea, East Sussex, TN388ET
T: 01424 854166 E: KeeneOh@outlook.com
Profile
A customer-oriented professional, who drives for results in order to provide excellent service. Always
makes informed decisions and communicates these clearly and concisely. Through high quality, high
standard, control assured processes, consistently achieves and exceeds performance targets.
Constantly drives to develop skills and competencies and look for new challenges.
Key Skills
 Customer Focused
 Good communication skills
 Persuasive, self-confident and influential
 Highly Proficient in Microsoft Office Software
 Intermediate understanding of MS-SQL
 Demonstrable time management and
organisational skills
 Team player
 Adaptable
 Highly PC literate.

Experience
Senior MI Analyst November 2009 – Present Hastings Direct
• Solvency II Project, Data Quality Assurance specialist
• Governance and Documentation of system controls and reconciliations
• Production of Monthly report suite utilising various tools including;
o Microsoft Excel, Microsoft Access, IBM Cognos & SQL.
• Design and specification of new reports as required.
• Data Integrity checks to confirm internal and cross report consistency
• Data Reconciliation to ensure report source data is accurate to company systems
• Data Warehouse Project, Subject Matter Expert
• Ad – Hoc Analysis, designing focused analyses to enable challenge resolution
MI Manager November 2008 – November 2009 BeValued
• Production of Monthly report suite utilising various tools including Microsoft Office suite
• Design and specification of new reports as required.
• Management and Development of Direct Report
Management Accounts
Assistant (Temporary)
December 2007 – November 2008 Hastings Direct
• Maintenance of excel spreadsheets and Access Databases.
• Manipulation of Spreadsheets and Databases to provide management accounts information to a panel of
external insurers and internal management team.
• Responsible for raising BACS payment requests for external agents and staff expenses.
Please note: August 2007 – October 2007, I was on gardening leave from Barclays due to redundancy.
October 2007 – December 17th
2007, Job seeking.

2. Invoice Discounting
Administrator
June 2001 – August 2007 Barclays Sales Financing
• Dealing with customer queries and requests
• Managing the day to day entries through the customers’ account
• Reconciliation and balancing all entries to provide an audit trail and true reflection of all monies banked and
withdrawn by the customers
• Ensure all tasks are completed within strict timescales, including meeting deadlines for payments and
overseas time zones
• Identify and investigate discrepancies between accounts
• Present accurate and timely management information to the customer’s relationship manager for onward
escalation.
• Build and maintain a close working relationship with a portfolio of customers
• Offshoring Project Subject Matter Expert
• Use of project tools such as Visio to create floor plans for training
• Increased knowledge of all business areas
• Creation of training scenarios
• Creation of standardised templates for various communications between business areas.
• Proof reading, review and feedback of various documents.
• Creation of electronic company directory for use in training of offshore agents.
Education William Parker School
Parkstone Road, Hastings
Southampton University
Highfield, Southampton, Hampshire
1984 – 1991
1991 - 1994
Qualifications
G.C.S.E. Grade Date
Mathematics
Biology
Additional Mathematics
Physics
English
French
German
Geography
A
A
B
B
C
C
C
C
June 1988
June 1989
June 1989
June 1989
June 1989
June 1989
June 1989
June 1989
A’ Level Grade Date
Mathematics
Further Mathematics
Physics
B
B
D
June 1991
June 1991
June 1991
Degree Grade Date
Mathematics with Actuarial
Studies
Pass May 1994