1. Résumé
Mr.AbdulRahman Abuhashima
PERSONAL DATA
Full Name : AbdulRahman Elsayed Elbadwy Muhamed Abuhashima
Current Address : Cairo-Egypt
Nationality : Egyptian
Date of Birth : 03/08/1991
Marital Status : Single
Height : 175 Cm
Weight : 75 kg
Mobile : +201000054994
Email : abduhashima@ymail.com
Desired Salary : 1000-1100 USD
Objective: Seeking long term employment in a Hospitality Career where can I grow professionally, further
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Enhance my skills, Knowledge and experience to face and overcome the challenges of
Today’s changing work environment
Employment History
Employer : IKEA-Alfuttaim.
Website : www.ikea.com
Position : Customer Service Advisor / Senior Technical Support.
Duration : August/ 2013 to Dec/2014
Reporting to : Customer Relationship Manger
Reason for leaving : Looking for Hospitality Profession With Airline Subsidies
Responsibilities :
 In this role, we are responsible for operational aspects of the CRM and manage service
quality, service levels through teams by adhering to redefined set standards. Develop,
manage, coordinate and implement policies and procedures through close monitoring
of operations and sales results.
Employer : Qatar Airways
Website : www.Qatarairways.com
Position :Customer Service Specialist.
Duration : Feb/2012- Aug/2013
Reporting to : Duty Supervisor
Responsibilities : Moving Back to Egypt in concerning circumstances illness issues.
 We play a vital role to ensure that all Qatar Airways passengers have a safe travel to
their final destination. In Ground Services Airport department
Employer : Etisal International
Website : www.etisal-int.com
Position : Customer Service Representative.
Duration : April /2009 - Feb /2012
Reporting to : TL
Reason for leaving : Changing Profession
Responsibilities :
 As a Customer Service Agent provide service excellence to customers through
telephone, email and Fax for offshoring Account “ which located in another Country and
respond all of them from residence area in Egypt and communicate with them by the
same mentality

2. Résumé
Mr.AbdulRahman Abuhashima
 Support the Customer Sales & Service Team Leader on closing the end of day sales
and banking monies receive.
 Acting as Team Leader/Contact Centre Team Leaders in their absence and provide help
and act as a role model to junior team members
Training
 2009 Course of Communication Skills, Soft skills and Human Resources. From (APIS) 

 2010 ICDL certificate version5.0 

 2011 Course Of general English from AUC (American university in Cairo) 

 2012 A study on "the problem of addiction and drug abuse (Reasons, motivates &
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treatment) 

Education
2008- High school Alfashn Experimental language school
2012 Bachelor of Psychology & social work Cairo University
2013 Mini MBA of HRM from American Academy in Cairo Certified from AUC
 Strategic Management 

 (CRM) 

 Quality Management 

 Strategic Human Resources Management 

 Project Management 

 Strategic Leadership & Negotiation skills 
2013 PHR Institute society for HRM (HRCI) with availed license from23-june-2012to30–June-2015.
 Focuses on implementing HR programs 

 Handles operational matters 

 Reports to an other HR professional within the organization 
2014 MBA under Studying From “USM” University of Santa Monica, USA
Systems
 Excellent at treatment with Operation System “Windows”
 Excellent at using M.S Office Suites-Excel & Advanced Excel (V lookup, Hlookup,
Sum IF and Other functions, PivotTable, Data Validation, Conditional Formatting,
Charts/Graphs, Microsoft Access, MS-Word, Power Point, Visio)
 Very Well at using system Application (SAP, sniper hire, Navision, Oracle)
 Excellent experience in creating analytical reports.
Interests
  Travelling, Music, Tennis, Cooking & Learning and studying. 
 Good interpersonal skills and strong desire to learn. 
Languages
Arabic: Mother Tongue
English: Excellent
Achievements
 Created Motivation team to reward, thanks &promote the hard worker (Grow program as PDR’s)
 Created Call Scenario from Greeting to closing the call ”VIA Excel Sheet””
 Created Service Requests Guidance via Excel sheet”  Best Employee at Etisal international for 3 months in arrow.
 Employee of The Year At IKEA 2013 Season.

3. Résumé
Mr.AbdulRahman Abuhashima
Abilitits
 Diving for 30 Metters
 Working irregular Hours
 Working Routational Shifts incloding weekend or Peakdays.
 Willing To Relocate any where at any time
Refrencses
Name : Talal Ibrahim Name : Kevin Rainforth
Position : CS Manager Position : Deputy Store Manger
Company : Etisal International Company : IKEA
Telephone : +201000965100 Telephone : N/A
Email Address: talezm@gmail.com Email Address: Kevin.Rrainforth@alfuttaim.ae
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