1. Curriculum Vitae
Personal Data
Name: Haitham Mohamed Abd El-Sattar mousa.
Gender: Male.
Date of Birth: 10/09/1984.
Place of Birth: Giza.
Country of Nationality: Egypt
Address: 6. mousa st. el tawabek . faisal .
Tel: (02) 33864232.
Mobile: (02) 0100 332 44 32.
Email: H.3.kapishoss@gmail.com
Military Status: Exempted.
Education
First University Degree: information systems
University: city academy.
Faculty/Institute: the higher institute for management and technology.
Major: information systems.
Graduation Project: Islamic web site.
Graduation Year: 2004/2005.
Grade: Good.
Vocational Goal:
My goal is to gain more experience in working life, and to improve my skills and personal
management, and I am looking for new challenges in my experience as a supervisor of quality
control. As I seek to join the founder, you need to develop my area of expertise and provide
possibilities for career included because my main goal is to benefit and gain of the institution
in general and myself in particular.
Seeking to find a professional position in a creative and challenging
Environment in the Telecommunications Systems field to enhance my analytical skills and
technical knowledge and constantly learn, seek and apply my knowledge with a commitment
to the company’s excellence.

2. Personal skills
 Capacity for innovation and modernization.
 Capacity for dialogue and display management and opinion addressed any problem.
 Have the ability to work under pressure.
 Have the ability to work with a group and have good communication skills.
 I’ve earning capacity and take advantage of dealing with others and look for work list
function on the challenge to find creative and innovative solutions to improve network
design and network signaling protocols To Lead a project successfully and achieve sales-
quota of the organization.
 Ability to increase the performance of communication devices.
Management and organization skills
 Timeliness of work.
 Flexibility to work outside normal working hours.
 Quick learner and ability to perform tasks within deadlines.
Soft skills
 Ability to think pragmatically, creatively and logically.
 Self-motivated, Self-learner, Creative, and Friendly, hardworking.
 Excellent in teamwork.
 Positive work ethic.
 Willingness to take instruction and responsibility..
 Conflict management.
 Ability to work under strong pressure related to the scale of business impact.
 Open-minded as well as highly service-minded with the ability to motivate
people.
Communications skills
 Attention to detail and ability to overcome setbacks.
 Direct dealing with clients.

3.  Experience in presentation.
 Ability to relate to coworkers in a close environment.
Languages
First: Arabic mother tongue.
Second: Fluent.
Work Experience
Job Title: Data processing.
From: First Service International.
Total years of experience: 2 years.
Job title: Operation Manager.
From: Door To Door for fresh juices.
Total Period of experience: 12 Months.
Job title: assistant authorized manager.
From: Aqua Safe for water systems.
Total Period of experience: 12 Months.
Aug 2010 .
Working at smart-com Company in Sorting Department (Responsible for undelivered)
Etisalat Project (VIPs options- VIP green line) SmartCom Company
Electronic Data Processing Department (EDP) (Data analyzer) (Data Entry) & (Writing Reports).
From July 2011 till the present (had an advance at the same company as below).
Company`s Collection and appointments responsible.
My team contains almost 423 couriers they are totally under my authority as I do following
them to do their tasks accurately over a phone calls or meet with them.
They are serving all over Egypt countries divided to 4 branches.
1- Assuit branch they serving Upper Egypt.
2- Ismailia branch they serving Canal cities.
3- Tanta branch they serving outskirts cities.
4- Alex branch they serving maritime cities.
I do operate all the previous tasks from the main branch which is Cairo branch and sometimes
I have to visit all these branches to check out with the team their problems and to update
them by all the new process.

4. Duties and Responsibilities
 Responsible for the management and quality control team number (10 Items Quality
Monitor).
 Responsible for Project Management collecting donations for the Society for charity.
 Sure whether the level of service provided is in accordance with what was agreed
between the company and the client in their contract or not.
 Take action to correct any error in the event of a deviation from the desired level.
 Prepare a monthly assessment of all department staff includes over the employee’s
commitment to the dates of attendance and commitment to achieving the desired goal of
his job and commitment to functional tasks and procedures, policies, and procedures for
the company.
 Propose new ways to solve problems and contribute to the development of mechanisms
of action the company (Operations Management).
 Work sessions with the quality control team to discuss the problems that hinder the
conduct of work in various departments of the company, with the submission of
proposals and solutions on to the senior management of the company.
 Supervision to resolve customer complaints with the follow up what has been reached
which results in addition to the supervision of the reports issued by the QC team with
what came verification of data.
 Responsible for the follow-up of the distribution and collection of contacts bills
 Prepare the necessary reports for distribution and collection process with operations
management.
 Follow link to the rates of delivery and collection of the best from the previous session,
with follow up the implementation of mechanisms for delivery and collection.
 Making civilian visits for the customers to check the service's quality.
 Responsible for the delivery of monthly releases.

5.  Completed delivery rates highest in the group.
Technical Summary
Computer Skills: Full knowledge of computer skills.
 ICDL course.
 Internet.
 Excellent in Conduct with Soft War & Hard War.

6.  Completed delivery rates highest in the group.
Technical Summary
Computer Skills: Full knowledge of computer skills.
 ICDL course.
 Internet.
 Excellent in Conduct with Soft War & Hard War.