This document appears to be a resume for Aya Raoof. It summarizes her professional experience working in customer service and debt collection roles in Dubai and Egypt over the past 5 years. Her objective is to obtain a position in a reputable company where she can enhance her skills. She has experience managing teams and customer accounts as well as strong computer, business, communication, and language skills.

1. Page 1 aya.raoof88@gmail.com
Objective:
To obtain a position in a company to create a more efficient working environment and
achieve a professional career that will enhance my working skills and get a favorable exposure in
an organization of repute.
Summary:
Successful professional qualified by 5 years of visible achievements in the Customer
Service and hospitality industry. Offering a tradition of performance excellence reversing
distressed operations, enhancing visibility in market place and generating high-dollar
profits.
Skills:
GGeenneerraall sskkiillllss
Motivated and enthusiastic.
Hard worker, ambitious and professional.
Achieve tasks on time with respect to deadline.
Ability to resume responsibility.
CCoommppuutteerr sskkiillllss
Windows XP, Windows 7 Operating System.
MS Office 2010, MS Office 2007.
Searching and communication through web.
BBuussiinneessss sskkiillllss
Business correspondence, Business report writing and Presentation
skills.
The ability to work under pressure.
Aware of knowledge related to Customer service
Team leading.
Cooperative with staff.
Ability to resolve customer's problems and build a trustful long-term
relationship with them.
Experienced in Customer Relations, Excellent Organizational Skills
and Time Management
Aya Raoof Hussein
+971 55 3860871
Aya.raoof88@gmail.com

2. Page 2 aya.raoof88@gmail.com
PROFESSIONAL EXPERIENCE PROFILE:
ABC Debt Collect –Dubai,U.A.E. (2011– till now)
Collection &
Recovery Team
Leader
November
2014- Present
Responsible for the management of debt collection services.
Implement strategies and practices to ensure that debt reduction
targets are achieved and maintained
Provides supervision and management to the Debt collectors to
ensure effective collection practices and processes are adhered to,
and promoting an effective team environment.
With wide range of experience in supervising, guiding and
motivating a team to achieve specified outcomes and the
implementation of change to process and procedures.
With high level written and oral communication skills including
the ability to liaise with people from a wide range of professional
and social backgrounds to negotiate acceptable outcomes.
With experience in the research and development of
administrative procedures and policies.
Collection &
Recovery
Executive
December
2012- October
2014
Handling collection & recovery portfolios.
Proposing for settlements and written-offs.
Proposing for legal actions and follow-ups.
Monitoring the Collector's productivity.
Formation of MIS reports to the Management.
Coordinate activities to collect delinquent payments for both
corporate and retail products
Established effective working relationship with non-performing
defaulting borrowers to implement solution which will protect the
banks interest.
Compiling client database on schools, universities and other
higher learning centers in order to approach for new

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product/service.
Database search
Updating the Zybo software
Giving quality customer service to clients
Reviewing of customer’s overdue accounts
Maintaining collections & recoveries while also providing quality
customer service.
Computed and structured various repayment schedules for
customers
Documented police cases and skipped tracing procedures
Prepared reports to meet internal and external requirements
Performed and cooperated professionally with customer’s
inquiries and requirements.
Ensure all transactions are processed in compliance with the
bank’s policies, procedures and standards with prompt
intervention to resolve problems
Resala LanguageSchool – Cairo, Egypt (2010 - 2011)
Teacher
Worked in this National Language School as a KG1
teacher
Following the British curriculum
Teaching, how to manage, how to deal with kids,
Leadership
Working alone in the class, as the assistant left
I was previously working as an English co-teacher
I gained a lot of experience from this job
Communication Skills
Handling the special needs and autism child
ARCO Design Company – Cairo, Egypt (2008 – 2010)

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Public Relations
Maintains high standard of Customer service.
Data entry operation.
Understand the customer objective requirements.
Resourcing relevant information from the internet.
Winning and maintaining client relationship.
Sales and promotional activities.
Liaising with suppliers.
Creating customer awareness..
Handling customer queries and complaint efficiently
Training Courses:
Course Name Time/Location Subject
I.CDL 5-9-2009 : 10-11-2009
Covering all modules required granting on
international computer
Course ( word, excel and power point )
English Course
1-9-2007 : 10-11-2008
Ministry of Defense
Language Institute
Covering general conversational English
Business terminology
Completed 7 levels in English course
Driving license
Valid till 2024
Personal Details:
Nationality
Egyptian
Date of Birth October 6, 1988.
Marital Status Married
Visa Status Employee Visa

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Language
Arabic (native language), English (Fluent both written and
spoken).
Education
Faculty of Arts, Banha university , License of arts, Major Mass
Communication
Declaration:
 I am confident of my ability to work in a team.
 I will do my level best to raise the expectations of my superiors.
 I hereby declare that all the information entered here are valid and true to the best of
my knowledge.
Place: Dubai
Date: 10-10-2015 (AYA RAOOF)