1. ALAN J. MILLAN
6851 Pioneer Trail, Katy, TX 77493
(832) 398-5240
Ajmillan2002@gmail.com
PROFESSIONAL SUMMARY
Administration Operations Manager and Military Veteran with 4 years of proven ability to be a corporate steward
interacting and collaborating with multiple levels of management and diverse cultural audiences. Possess a
comprehensive background in leadership, policy implementation, and supply chain management. Managed risk upon
multiple lines to protect assets, property, and equipment valued over $26M while meeting the expectations of senior
leadership. Demonstrated extensive knowledge in risk management, inventory management, and supply distribution.
Bilingual, fluent in English and Spanish. Career supported by a Bachelor of Science in Business Administration.
 Risk Management
 Inventory Management
 Strategic Planning
 Planning and Operations
 Training and Development
 Policy Implementation
 Cross Functional Leadership
 Organization/Communication
 Microsoft Office Suite
MILITARY EXPERIENCE
U. S. Army National Guard – Various Locations Sept 2012 – Present
Maintenance Operations Manager
 Manage the distribution of petroleum and vehicle maintenance supplies in support of over 1,000 personnel,
which enhance the organization’s transportation capabilities
 Supervise the inventory and maintenance services for more than $11M worth of equipment and responsible
for managing
 Analyze organizational needs and direct the daily work assignments for 55 personnel in support of 7
subordinate organizations
 Advise organizational leaders on retention, labor relations, and training initiatives for 55 personnel
Logistics Operations Supervisor
 Direct and manage the inventory of more than $14M of government assets with zero losses
 Interpret directives from senior leaders and communicate operational plans and procedures to more than 60
personnel in support of domestic emergencies
 Maintain fiscal responsibility while providing logistical support to over 450 personnel; enhance the
organization’s ability to provide protection and assistance to over 6M people in the state
PROFESSIONAL EXPERIENCE
Department ofVeterans Affairs – Various Locations Jan 2010 – Oct 2016
Lead Medical Support Assistant (Nov 2015 – Oct 2016)
 Administered guidance on employee relations, monitored workflow, and managed the daily operations of 6
clinics and 11 employees
 Organized employee work schedules and provided guidance on organizational policies and procedures,
which resulted in increased efficiency in patient care
 Reviewed and submitted employee timesheets utilizing the Veterans Health Information Systems and
Technology Architecture (VistA) accurately, which prevented employee pay-related issues

2. Advance Medical Support Assistant (Nov 2012 – Jan 2015)
 Reviewed and evaluated qualified candidates for specific positions within the department for hiring process
 Responded to questions regarding cancellation policies, rescheduling appointments clinic hours
 Coordinated with clinical services in the department on technical matters relating to the contracts and
services developed/executed
 Ensured compliance with medical record and security procedures and policies
Claims / Transportation Assistant (Jan 2010 – Jul 2012)
 Audited organizational spending and provided budgeting and accounting assistance to ensure proper
management of customer funds
 Coordinated and arranged transportation for veterans that needed assistance, which enhanced the customer
experience and provided a means for personnel to attend scheduled appointments
 Evaluated the qualifications of over 20 candidates seeking employment within the department, which
assisted senior managers with improving the hiring process
 Verified the entitlement to benefits for over 100 veterans and answered inquiries about benefits and the
claims filing process to ensure beneficiaries were informed on eligibility criteria
HSBC – Aiken, SC Jul 2008 – Apr 2009
Account Executive
 Marketed organizational products to company referrals and sales leads to promote financial services and
increase the organization’s customer base and earnings potential
 Provided customer support through telephone and face-to-face interaction to assist customers with
completing applications for credit, increasing the organization’s revenue
 maintained confidential information of customer's credit and loan.
Enterprise Rent-a-Truck – Houston, TX Jul 2005 – Jul 2008
Account Executive
 Solicited sales in assigned area to achieve objectivesthrough evaluation of new business opportunities
 Initiated contact with prospective commercial account managers, established relationships, and negotiated
rate proposals to increase the organization’s business partnerships
 Resolved various customer problems and applied diplomacy through effective communication, which
resulted in reduced delivery delays and fees
EDUCATION / TRAINING
Quartermaster Basic Officer Course, United States Army Logistics University, Fort Lee, VA – Feb 2014
Bachelor of Business Administration-Marketing, University of Houston-Downtown, Houston, TX- Dec 2004
TECHNICAL SKILLS
Software: Microsoft Office, Veterans Health Information Systems and Technology Architecture (VistA),
Computerized Patient Record System (CPRS), Automatic Data Processing
Operating Systems: Microsoft Windows
COMMUNITY INVOLVEMENT
Watch D.O.G.S., Programs Volunteer, Katy, TX