1. Karen Jones 603-499-5358
kaker3@hotmail.com
PROFESSIONAL EXPERIENCE
Deposit Operations Rep III - TD Bank
Lexington, SC
2006 – Current
 Conduct complex analysis and develop recommendations for business/Compliance management based on
findings.
 Contribute to the ongoing development of the team by sharing information, knowledge, expertise and lessons
learned on a regular basis.
 To stay abreast of Federal and State banking regulations to prevent illegal use of accounts.
 Completed and monitored record keeping & retention requirements; currency transaction and suspicious
transaction monitoring; screened TD customers against regulatory watch lists.
 Have performed many functions such as return mail, error reports, and am the sole employee of TD that has
knowledge of processing fiscal calendar statement cycles for business customers,as well as severalother
functions.
Owner/Manager - K & L Travel
Winchester, NH
1998- 2002
 Owned and managed agency with 2 offices, and 24 employees, specializing in discounted airfare, advertising
nationwide.
 Managed all aspects of the business, including personnel, accounting, customer service, training, and scheduling.
 Promoting and marketing the business, sometimes to new or niche markets.
 Book reservations for travel, hotels, rental cars,and special events, such as tours and excursions.
 Consult with clients to determine their needs and advise them appropriate destination, modes of transportations,
travel dates, costs and accommodations.
 Performed order entry and management for territory and regional sales and service representatives,travel
owner/managers and end users.
 Continuously evaluate markets to determine profitability.
Manager - Royal Vacations & Cruises
Casselberry, FL
1996-1998
 Managed large agency that did nationwide advertising with 17 employees.
 Responsible for project plans, staffing, status reporting, project estimating, project repository, contract,
vendor, communications, configuration, problem, release, and incident management, quality, testing
adherence, and change management, and support structure establishment.
 Taking part in familiarization visits to new destinations to gather information on issues and amenities of
interest to consumers.

2. Manager – Royal Vacations & Cruises
Grand Cayman Island, BWI
1990- 1996
 Largest travel agency in the Cayman Islands with 27 employees.
 Responsible for personnel management, including training, customer service and sales in a very fast paced
agency.
 Personalaverage monthly sales were over $300,000.00.
 PersonalTravel Agent for Chef Tell Erhardt.
EDUCATION
Thayer High School, Winchester, NH. – College preparatory classes.
Southeastern Academy, Kissimmee, FL. – Correspondence/Classroom – Hospitality Industry degree.