1. Continued
TRICIA L. MOORE, CTC
Marquette, Michigan 49855 / Moore_Tricia@hotmail.com / 906-250-5895
www.LinkedIn.com/in/triciamoore
SUMMARY
Seasoned, savvy, and super-creative Meeting, Event, and Incentive Planner with substantial high-profile
global experience; a noteworthy record of exceeding expectations; and expertise in:
Leadership & Mentoring Written & Spoken Communication Business Development
Strategic Planning Vendor/Supplier Management Consultative Sales
Tourism & Travel Industry Contract Negotiation & Management Relationship Building
Talent & Celebrity Management Crisis Management & Conflict Resolution Customer Service
Proven ability to design, develop, and manage world-class large-scale projects for diverse companies and
clients across industry and around the world, including: proactively pursuing and capitalizing on
opportunity that generated over $2 million in new business.
Adjunct Instructor at University of Texas, Arlington – Introduction to the travel and hospitality industry.
On-going continuing education in risk management, winning leadership, negotiation and contract
management, and conflict resolution.
Proficient in Cvent, Sabre, StarCite, Microsoft Office, PaintShop Pro X7, Fresh Paint, and cutting-edge
proprietary planning, accounting, registration, website, reporting, budgeting, and costing system.
Creative and innovative professional with a contagious enthusiasm and unwavering grace under pressure.
EXPERIENCE
EDUCATIONAL LEAVE OF ABSENCE 2010-2014
 Relocated to Geneva, Switzerland.
 Completed design and was awarded three individual US design patents for the creation of a women’s
fashion accessory.
 Completed four years of university level French language immersion classes
 Charity work planning a 2013 annual charity gala for 5,000 guests and pre-planning the 2014 annual event.
SEI MEETINGS & INCENTIVES, Dallas, Texas 2008-2010
Account Executive
 Earned consistent recognition for outstanding ideas, in one instance, designing unique invitations to
networking events at a trade show coveting customer attendance resulted in turn-out far exceeding goals.
 Increased sales while reducing client costs by procuring creative,indigenous room gifts.
 Leveraged disastrous VIP service experience into a $45,000 credit towards the master account at the
following year’s incentive program confirmed at the resort’s luxury sister property on a different island.
 Negotiated $27,000 hard-dollar refund after two back-to-back incentive groups were subjected to unfinished
renovations on a luxury cruise ship that was straight out of dry dock.
ETC GROUP,INC., Dallas, Texas 2001-2008
Director of Meetings, Events & Incentives
 Transformed small events department of a corporate travel agency and promotional products company into a
third, highly profitable meetings, events and incentives division.
 Identified untapped opportunities and spearheaded efforts that generated over $2 million in new revenue.
 Negotiated a $6 million full-ship incentive charter through Southeast Asia

2. Tricia Moore Résumé, Page 2
Moore_Tricia@hotmail.com
906-250-5895
ETC GROUP CONTINUED
 Recruited, contracted, and trained group of travel directors in every aspect of on-site operations.
 Researched,developed, and documented proven system of procuring reliable international brokers to ensure
successfuldocument and package delivery for many programs in severalthird-world countries.
 Pursued and won multimillion-dollar meeting, event, incentive and tradeshow business from existing travel
account.
RARE MEDIUM,Dallas, Texas 2000-2001
Director of National Meetings & Events
 Researched,organized, planned, and marketed six-city roadshow with firm’s two alliance partners to promote
proprietary supply chain solution to qualified attendance of top CIOs and IT executives.
ERNST & YOUNG, LLP, Dallas, Texas 1997-2000
Group, Education & Meeting Manager
 Negotiated firm’s $165 million global hotel program with one other colleague for two consecutive years,which
significantly lowered its year-over-year hotel spend.
BOOZ·ALLEN & HAMILTON,Dallas,Texas 1994-1997
Manager of Global Meetings & Events, Information Technology Group (ITG)
 Established and maintained meeting, event, and incentive department within firm’s largest practice.
 Served as defacto Manager of Operations, first off-site and then on-site, as employee of then-contracted XTS
Travel Services; and, based on stellar performance,accepted specially created staff position.
XTS TRAVEL SERVICES, Dallas, Texas 1986-1994
Manager of Operations
 Moved to a corporate satellite location inside Booz-Allen & Hamilton, XTS’s largest account; raised the service
level; and increased sales by taking on internal client programs and adding a new revenue stream.
 Authored company’s first comprehensive corporate travel reservations manual.
 Managed team of 30 in-house agents and four satellite branch locations.
 Administered company’s first automated ACD phone system.
EDUCATION / TRAINING
UNIVERSITÉ DE GENÈVE,Geneva, Switzerland
Four French Language Immersion Certificates, 2010-2013
STEVENS COLLEGE, Milwaukee, Wisconsin
Marketing & Design
PROFESSIONAL MEMBERSHIPS
MEETING PROFESSIONALS INTERNATIONAL (MPI), Dallas,Texas
Member in Good Standing, 1988-2008
Successfully completed Institutes I and II
Completed multiple workshops
INSTITUTE OF CERTIFIED TRAVEL AGENTS (ICTA),Wellesley, Massachusetts
Completed Two-Year Program, Earning Certified Travel Counselor (CTC) Designation
CRUISE LINES INTERNATIONAL ASSOCIATION (CLIA),Washington, DC
Earned Cruise Lines International Association (CLIA) Certification