1. Kacie Sitterson
2 Maryland Circle, Apt 216
Whitehall PA, 18052
(c) 757.434.6776
kacisitterson@gmail.com
SUMMARY
o Adapt at working collaboratively with management and teammates to deliver quality service to the
customer.
o Attentive to customer needs
o Courteous, pleasant demeanor
o Good communication skills
o Ability to deal with irate people/situations.
TECHNICAL
Microsoft Office 2007 (Word, PowerPoint, Excel)
EDUCATION Tidewater Community College,
Associate of Science Degree, May 2010.
Bachelors Degree in Human Services, Aug 2015.
EXPERIENCE
5/15—Present –Valley Youth House
Internship (Child Mentoring Program)
• Visit children at homes, daycares, and school.
• Worked with children with variety of mental and physical disorders.
• Writing up paperwork for client’s files. (Progress notes, encounter forms, parental permission/at
risk permission forms).
• Had good rapport with clients and families.
• Took clients to do activities.
• Treatments plans
• Intake interviews
1/5-5/15 – Children’s Hospital of The King’ Daughters
Volunteer
• Visited kids and did activities with them at there bed sides
• Interacted with friend and families of patient.
• Helped direct people to rooms and making sure clients and families minds were at ease.
12/12 – 8/14 Portfolio Recovery Associates
Account Representative
• Contacted people with regard to debts owed to clients.
• Was expected to collect a certain monthly amount
• Dealt with situations where customer that were uncooperative
• Handled secure account information of customers
• Maintained a good rapport with management and co- workers
1/11 – 12/12 Outback Steakhouse
Server
• Created a welcoming environment while catering to guests’ wants and needs.
• Helped to guide guests through the menu, answering questions as well as making suggestive sales.
• Handled cash and credit transactions, which included the balancing of money at the end of the shift.
• Maintained knowledge of current specials and promotions.
• Assisted with the cleanliness and upkeep of the restaurant by off duty side work.
• Responsible for opening and closing which required additional duties and dedication.
• Maintained high customer satisfaction rate
• Maintained good rapport with management and co-workers.