1. JACQUI COMERFORD
4/108 Southampton Street
Christchurch 8023
T: (03) 337 1865 M: 029 777 0771
Email: j.comerford@xtra.co.nz
KEY COMPETENCIES
Communication (verbal and written)
 Able to relate well to people at all levels of the organisation
 Listen and ask questions to ensure information is received correctly
 Interact with others in a sensitive and effective manner
 Demonstrate effective listening skills, responding to client needs
Planning and Organising
 Plan work effectively, establishing priorities and monitor progress
 Review work plans and allocate resources if necessary to meet deadlines
 Able to adjust to meet workflows, time constraints and change priorities
Problem Solving and Decision Making
 Identify problems and potential areas for improvement
 Adopt a consultative approach to decision making while retaining responsibility and
accountability for my actions
 Stand by decisions while retaining the ability to change if the situation shifts
 Use well developed problem solving skills and make routine and complex decisions
under pressure
Customer Service
 Provide quality customer service in a timely and professional manner
 Experienced in assisting customers with purchases, queries and complex information
 Provide alternative solutions to improve workflow
 Cope with unforseen situations to effect positive outcomes
Team Work
 Build co-operative relationships with team members
 Contribute and share information
 Pitch in to a group effort
 Work effectively as part of a team
Computer Applications
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2.  Excellent Microsoft Word, Publisher, Excel and Outlook skills
 Experienced in various systems i.e. CLASS bookings, POS Infinity and other in house
systems
 Accurate data entry with good attention to detail
Administration
 Identify stock needs and purchase requirements at best price
 Handle and balance large volumes of cash and prepare for banking
 Reconcile invoices to statements and keep detailed records of stock levels
 Pay attention to detail ensuring work is accurate
Interpersonal Skills
 Consider and respond to the needs, feelings and capabilities of different situations
 Maintain confidentiality and privacy
 Demonstrate consistency and fairness
 Display behaviour which is tactful, compassionate and sensitive, treating others with
respect
TRAINING COURSES
Challenge of Change- Resilience
2014
Christchurch City Council
Excel Spreadsheets
2012
ACE
Desktop Publishing
2012
ACE
Internal Job Application Course
2011
Christchurch City Council
Handling Challenging Customers 2010
Christchurch City Council
Curriculum Vitae for Jacqui Comerford Page 2 of 5

3. CAREER SUMMARY
Company Position Period
My Tax Refund Tax Agent Representative 2015
Christchurch City Council
Visitor Host Christchurch Botanic
Gardens
2014 - 2015
Customer Service Representative
Christchurch Botanic Gardens
2007 - 2014
Admatha Dementia Care Diversional Therapist (part time) 2007
Barnardo’s New Zealand Contact Supervisor (part time) 2007
Woolston Development Project Supervisor (Part time) 2000 - 2007
David Murray Realty Personal Assistant (Part time) 2004 - 2005
Ignite Parent Support Community Support Worker 2003 - 2004
Hallswell Residential College Occupational Therapist Assistant (part
time)
2003 - 2004
RECENT CAREER HISTORY
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4. My Tax Refund April –
June 2015
Tax Agent Representative Temp
Role Objective: Entering client details using systems to update and maintain client
records, Customer Service via email and telephone, data entry using MYOB calculation of
tax refunds. Print and collating of various information for business files.
Christchurch City Council 2007 - 2015
Customer Service Rep/Visitor Host Botanic Gardens
Role Objective: To support the administrative operations of the Visitor Centre information
service, retail and function area ensuring visitors are provided with quality information and
assistance. Sales and stock control/ordering.
Key Responsibilities
 Monitor stock levels and re-order for retail shop.
 Provide visitors with a wide range of information and assistance by giving up to date
information on botanical queries, directions and events occurring in the Botanic
Gardens and the wider city environs.
 Process across the counter sales and reconcile daily banking.
 Co-ordinate various bookings for visitors to the Botanic Gardens.
 Maintain statistics for activity events hosted by the Botanic Gardens via data bases.
 Keep up to date with changing information including maps.
 Assist in a multitude of annual events.
 Work on developing design projects through to completion.
Key Achievements
 Co-ordinated an outdoor play, including compilation and maintenance of the hazard
register.
 Rostering of staff for the twice daily shows.
 Creation of various design briefs liaising with offsite designers for the development of
resources and advertisements for the Botanic Gardens.
 Collated statistics for the purpose of service delivery.
A range of administrative tasks and the update of booking systems.
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5. REFEREES PROVIDED ON REQUEST
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6. REFEREES PROVIDED ON REQUEST
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